Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Germantown, MD we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Germantown, MD hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
702 reviews
5 stars
275
4 stars
142
3 stars
81
2 stars
56
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Many customers reported issues with food quality, including stale items, incorrect orders, and food not being fresh.
Drive-Thru Experience
The drive-thru service was frequently criticized for being slow and often getting orders wrong.
Cleanliness and Safety
Concerns were raised about cleanliness and food safety practices, with reports of unsanitary conditions and unprofessional staff.
Pricing Issues
Several customers mentioned feeling overcharged or misled by pricing, particularly regarding promotions and menu items.
- ASAnonymous SecludedDec 18, 20252.0Lately they are under new staff and possibly management. They seem to bend their rules to their liking. When you order a biggie bag which is 5 dollars for a small size. but now they ask medium or large, they claim not to do small anymore but that's a lie because when I ordered online for pick up the small is still available. I suspect they do this to charge more. They have the nerve to lie and say biggie bags don't come in small. why call it a 5 dollar biggie bag then?? Im debating on reaching out to corporate. Second of all, they need to be more careful with the diet sodas. I already saw someone else complaining about this in their review. my child is type 1 and she asked for diet Dr Pepper and it wasn't so this caused her blood sugar to immediately spike in the 300s. I majority have an issue with the hispanic ladies at this location they are very unprofessional, condescending, and mock with facial expressions.
- JSJ ShawDec 16, 20251.0The chicken sandwiches are always dry and overcooked burned, they pre cook them and put them in the oven or something. Because when you get them there, dry and nasty not fried or grilled to order, they've been sitting there for hours!!!
- MMMonikaDec 7, 20251.0Ordered a large DIET root beer, was handed a regular root beer. I am type 1 diabetic and didnt realize this until my blood sugar monitor started going off
- MWMatt WeilDec 3, 20251.0Went there at breakfast to get two muffin sandwiches for $3. They didn't have muffins so I asked for the same deal but with biscuit. No deal.
- TBT BNov 18, 20255.05 stars for 5 reasons 1. Good service quick 2. Fresh food came out fresh 3. Cheap food 4. Clean place 5. Good about of food for what you get
Frequently Asked Questions About Wendy's
Is Germantown Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's Germantown?
The drive-thru at Wendy's Germantown is open 24 hours every day, from 4:00 AM to 3:59 AM the next day.
Does Wendy's Germantown serve breakfast, lunch, and dinner?
Yes, Wendy's Germantown serves breakfast, lunch, and dinner.
Is Wendy's Germantown open for dine-in, takeout, and delivery?
Yes, Wendy's Germantown offers dine-in, takeout, drive-thru, and delivery services.
What payment methods are accepted at Wendy's Germantown?
Wendy's Germantown accepts American Express, Cash, Discover, MasterCard, and Visa.
Where is Wendy's Germantown located?
Wendy's Germantown is located at 12988 Middlebrook Road, Germantown, MD 20874, USA.
How can I contact Wendy's Germantown for questions or feedback?
You can contact Wendy’s Germantown directly at (240) 912-4068, or provide feedback via Wendy’s Customer Care team by visiting their Contact page or calling 888-624-8140.
Where can I find the menu and order online for Wendy's Germantown?
You can view the menu at https://menu.wendys.com/ and order online at https://order.wendys.com, selecting the Germantown location.
What nearby restaurants can I visit before or after dining at Wendy's Germantown?
Nearby you can visit other restaurants such as McDonald's, Pica Peruvian Restaurant, Domino's Pizza, Cafe Hong Kong, and La Mexicana for a variety of food options.
Are there convenient shopping or service locations near Wendy's Germantown?
Yes, nearby shopping and service locations include Office Depot, Bed Bath & Beyond, Germantown Commons shopping center, UPS Access Point location, and PNC bank.
What entertainment and specialty schools are near Wendy's Germantown?
Close by are the School of Rock music school, Code Ninjas computer coaching specialty school, and Germantown Commons with GameStop for video games and entertainment.