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Topgolf
Brand Certified

Topgolf

4.3
(1405 reviews)

Business Details

(240) 644-6014
https://topgolf.com/us/germantown/

About

RestaurantSports BarEvent VenueAmerican RestaurantGolf Driving RangeGolf CourseGolf InstructorTopGolf
Discover a new era in golf entertainment at Topgolf in Germantown, MD. Blending golf, dining, and technology, our venue offers a unique experience ideal for parties, events, and social gatherings, catering to both golfers and non-golfers alike.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutNot available
  • Accepts reservationsAvailable

Location

Topgolf
20101 Century Blvd, Germantown, MD
20874, United States

Hours

Reviews

4.3
1,405 reviews
5 stars
926
4 stars
238
3 stars
73
2 stars
42
1 star
126

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor service, with specific complaints about rude and unprofessional staff, particularly a server named Ashley G.

Positive Experiences

Some customers reported enjoyable experiences, praising the fun atmosphere and good food, especially when served by attentive staff.

Management Concerns

Several reviews mentioned issues with management, including inconsistency in policy enforcement and unhelpful responses to customer complaints.

Food Quality

While some enjoyed the food, others found it disappointing or not up to standard, with specific complaints about incorrect orders and long wait times.
  • DD
    David Dave
    Feb 2, 2026
    5.0
    Best service ever Annie way amazing
  • JM
    Josue Mendez
    Jan 20, 2026
    1.0
    The server Ashley G was hard to deal with, she had an attitude the entire time we were there, she made us wait intentionally to order. Also her tone was very aggressive and rude. If I decide to come back I’ll make sure I don’t end with her as my server.
  • JM
    Jacky Martinez
    Jan 20, 2026
    1.0
    Muy mala experiencia en Topgolf. La mesera Ashley G fue extremadamente grosera, nos ignoró casi toda la visita y su actitud fue tan negativa que prácticamente nos estaba corriendo del lugar. Eramos un grupo de 11 y solo nos dio 10 sillas y tomamos otra de las muuchas vacias que habian y nos obligo a devolverla, En ningún momento mostró interés en atendernos; tuvimos que esperar demasiado y repetir las órdenes varias veces. Pagamos por disfrutar el lugar y terminamos sintiéndonos incómodos y no bienvenidos. No los permitio agregar mas tiempo y faltaba dos horas para cerrar el lugar y no estaba tan concurrido, Es inaceptable recibir este tipo de servicio en un establecimiento como Topgolf. Definitivamente necesitan mejorar la actitud y profesionalismo de su personal.
  • AL
    Andrew Lehman
    Jan 17, 2026
    1.0
    Ashley G provided terrible customer service. She ignored our table while we were trying to order drinks and food and spent her time flirting with other servers instead. We waited far too long just to be acknowledged. Completely unprofessional and unacceptable service.
  • TL
    Tim Lawyer
    Jan 17, 2026
    1.0
    Disgusting, heartless service. Ashley G. should be embarrassed. Her behavior was condescending, dismissive, and unbelievably self-absorbed. Instead of doing her job, she was too busy flirting with coworkers and laughing like customers didn’t exist. We were blatantly ignored while she socialized. What makes this unforgivable is that this wasn’t just any visit. This outing was for my terminally ill friend’s last birthday while still alive, and Ashley G.’s complete lack of empathy and professionalism ruined what should have been a meaningful, once-in-a-lifetime moment. Not a shred of awareness, compassion, or basic human decency. When she finally acknowledged us, her attitude was cold, smug, and openly annoyed—as if taking our order was beneath her. No apology. No urgency. No care whatsoever. Just arrogance and disrespect. If this establishment allows employees to treat people like this—especially during moments that actually matter—then it deserves to be called out. This was not just bad service; it was cruel indifference. We left angry, hurt, and shocked that someone could be so careless. I will never return, and I hope management seriously reevaluates who they allow to represent their business.

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Certified March 01, 2026Yext Knowledge Graph
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