Topgolf

Reviews

• DH

  Dr. M. Harris

  5 days ago
  1.0
  This place has, without question, some of the worst customer service I have ever experienced. From start to finish, the level of service was incredibly disappointing. Everything moved at an unreasonably slow pace, with little communication or acknowledgment from the staff, which made the experience frustrating rather than enjoyable. The staff came across as unprofessional and disengaged, showing little interest in providing attentive or courteous service. Simple interactions felt awkward and dismissive, and there was a noticeable lack of urgency or accountability throughout our visit. Overall, the poor customer service overshadowed any positives this place might have had. An establishment can have good food or a nice setting, but without basic professionalism and respect for customers, it’s hard to recommend or want to return.
• YY

  YurboyB

  Jan 1, 2026
  2.0
  12/31/25 Experience was great such a fun time sadly the server was very blunt an came off very unwelcoming immediately, saying she “will not hesitate to kick us out” if theirs any wrong doing when reading the rules right off the start which seemed very aggressive considering it wasn’t our first time there an I felt could of of came off in a way better tone. THEN she proceeded to say one of our members of our party were unable to purchase an alcohol beverage because it needed to be shared with another person? Which is absolutely absurd for any adult to be told not the best server experience but over all was fun when we weren’t being belittle what felt like by our server Ashley. I hope experience with staff improves because it is a very enjoyable place a food was great.
• IL

  Ina Lee

  Dec 28, 2025
  3.0
  We had an incredible time at Topgolf with our family, the games were fun, the atmosphere was great, and overall it should have been a perfect experience. Unfortunately, our experience was negatively impacted by an interaction with a lady manager. 1. I had a half-finished water bottle sitting on a chair next to me (not being actively used). I completely understand common sense about outside drinks, but the way it was handled was unnecessarily rude. She approached us very abruptly and started with, “First of all, you are not touching the drinks…” which felt aggressive and uncalled for,,, especially considering it was just water. A calm, respectful reminder would have been more appropriate. 2. Our bay computer completely shut down and we waited about 30 minutes for it to reset. When we asked if that lost time could be added back, only 15 minutes were given. When we politely asked if more time could be added to reflect the full delay, the manager became accusatory, implying that we were exaggerating or lying about the wait time.
• CK

  Catherine Kelly

  Dec 17, 2025
  5.0
  We had an amazing time here! The food (we ordered buffalo chicken dip and BBQ wings) was delicious and the gameplay was really enjoyable. We played two rounds and despite the freezing weather, we were comfortable with the overhead heaters. I had a great time and would absolutely recommend for big groups!
• RL

  Rick Lu

  Dec 13, 2025
  1.0
  Food and service was fine. Management was inconsistently applying policies and in this case rude. My friend and I both signed up for the Playmore membership a few months ago. After using it 4-5 times between the 2 of us we were informed today that they can’t honor the membership if you don’t reserve the bay. I.e. joining the waitlist or walk ins won’t be honored. Justification was that they have no way of knowing if you’ve used your membership before. Maybe this is true but you enter your membership info at least a couple of times before you can begin to play when you join the waitlist. Explained that we’ve used the membership a few times with no issues but the manager would not honor it and only offered to take 15 min off the time we were there. The staff cited that somewhere in the fine print it says that you have to use the reservation system. I haven’t been able to find it yet but assuming it’s true why hasn’t anyone from the last 4-5 times ever mention it? The proper way to handle this would be to make an exception, apologize for the misunderstanding and remind us to use the reservation process in the future. Instead they just continued to tell us we should have read the Terms and conditions. Maybe technically I messed up but this is pretty poor customer to not acknowledge that maybe their policies could be clearer. Needless to say, I canceled my membership and emailed corporate (because no one answers the phone when you call). I guess the 52 times I’ve visited Topgolf isn’t business they want to keep.

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