Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Mixed reviews on food quality, with some customers experiencing stale or soggy food, while others enjoyed fresh and tasty meals.
Cleanliness
The location is generally noted for being clean, although some reviews mentioned dirty tables and unsanitary conditions.
Drive-Thru Experience
Many customers expressed frustration with the drive-thru service, citing slow service and frequent order mistakes.
Positive Staff Interactions
Despite service issues, some customers highlighted friendly and helpful employees, especially during busy times.
EK
Ephrem KITOYI
Oct 20, 2025
4.0
For when you need it!
ME
MICHELLE ELLIS
Sep 8, 2025
1.0
I called the store at 215 to complain that my order was incorrect. 1. I ordered a steak quesadilla, soft taco, Pepsi with 2 sauces. The girl misrepresented herself as a manager, manager wouldn't get on the phone to correct the issue then told me, the paying customerI'm wrong and they were right. Seriously???? If I wasn't so busy at work, I wouldn't driven up to that place and then really showed them how WRONG THEY WERE. THE unprofessionalism is ridiculous. If you don't know how to deal with the public and admit that you're wrong, then there's a problem. I read my order# back to this unpleasant person and still nothing. Don't go here. They can't get right!!
JA
JL Adams
Aug 23, 2025
3.0
Very clean
JL
Jayne PE Lura-Brown
Aug 14, 2025
5.0
This Taco Bell also a KFC, is always fresh, and service is friendly and fast (we usually do the drive through).
BP
Benjamin Portillo
Jun 20, 2025
2.0
I place a mobile order and they forgot some sauces I PAID FOR?! The person at the window even said “If you added them online they are in the bag”, guess what? They were NOT in the bag, when I asked for them she looked annoyed, I asked for honey sauce, 2 KFC sauce and a 2 Honey BBQ and the only thing she gave me was just ONE honey sauce packet, and not the other ones which I had already paid for?!
What are the regular dining hours for Taco Bell / KFC at 19650 Gunners Branch Road, Germantown?
The regular dining hours are from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.
Does Taco Bell / KFC at this location offer drive-through service?
Yes, the drive-through is open daily from 10:30 AM to midnight.
What payment methods are accepted at Taco Bell / KFC in Germantown?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is dine-in available at Taco Bell / KFC on Gunners Branch Road?
Yes, dine-in service is available along with takeout and drive-through options.
Can I order food online from Taco Bell / KFC at this location?
Yes, you can place orders online through their website at https://www.tacobell.com/food/.
Where exactly is Taco Bell / KFC located in Germantown, MD?
The restaurant is located at 19650 Gunners Branch Road, Germantown, MD 20876, USA.
Are there other fast food options near Taco Bell / KFC on Gunners Branch Road?
Yes, nearby fast food options include McDonald's, another Taco Bell, KFC, and Papa John's Pizza.
What automotive services are available near Taco Bell / KFC?
Nearby automotive services include The Lube Center for oil changes, Meineke Car Care and Meineke Car Care Center for repairs, and Flagship Carwash for car cleaning.
Are there convenience stores or gas stations near Taco Bell / KFC that I can visit?
Yes, there is a Sunoco gas station and 7-Eleven convenience store close by for your fueling and quick shopping needs.
What other types of restaurants are located near Taco Bell / KFC?
Nearby restaurants include Caribbean options like Jerk-It-Baby Foods Inc and The Caribbean Flavor, Mexican and TexMex like Mama Amola and Taqueria El Korita, Indian restaurants like Kabobish Grill and Charminar Indian Grill, as well as Chinese at New Village.