Taco Bell / KFC

3.6
223 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Taco Bell / KFC
19650 Gunners Branch Road, Germantown, MD
20876, United States

Hours

Reviews

3.6
223 reviews
5 stars
81
4 stars
58
3 stars
35
2 stars
10
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Mixed reviews on food quality, with some customers experiencing stale or soggy food, while others enjoyed fresh and tasty meals.

Cleanliness

The location is generally noted for being clean, although some reviews mentioned dirty tables and unsanitary conditions.

Drive-Thru Experience

Many customers expressed frustration with the drive-thru service, citing slow service and frequent order mistakes.

Positive Staff Interactions

Despite service issues, some customers highlighted friendly and helpful employees, especially during busy times.
  • EK
    Ephrem KITOYI
    Oct 20, 2025
    4.0
    For when you need it!
  • ME
    MICHELLE ELLIS
    Sep 8, 2025
    1.0
    I called the store at 215 to complain that my order was incorrect. 1. I ordered a steak quesadilla, soft taco, Pepsi with 2 sauces. The girl misrepresented herself as a manager, manager wouldn't get on the phone to correct the issue then told me, the paying customerI'm wrong and they were right. Seriously???? If I wasn't so busy at work, I wouldn't driven up to that place and then really showed them how WRONG THEY WERE. THE unprofessionalism is ridiculous. If you don't know how to deal with the public and admit that you're wrong, then there's a problem. I read my order# back to this unpleasant person and still nothing. Don't go here. They can't get right!!
  • JA
    JL Adams
    Aug 23, 2025
    3.0
    Very clean
  • JL
    Jayne PE Lura-Brown
    Aug 14, 2025
    5.0
    This Taco Bell also a KFC, is always fresh, and service is friendly and fast (we usually do the drive through).
  • BP
    Benjamin Portillo
    Jun 20, 2025
    2.0
    I place a mobile order and they forgot some sauces I PAID FOR?! The person at the window even said “If you added them online they are in the bag”, guess what? They were NOT in the bag, when I asked for them she looked annoyed, I asked for honey sauce, 2 KFC sauce and a 2 Honey BBQ and the only thing she gave me was just ONE honey sauce packet, and not the other ones which I had already paid for?!

Frequently Asked Questions About Taco Bell / KFC

What are the regular dining hours for Taco Bell / KFC at 19650 Gunners Branch Road, Germantown?

The regular dining hours are from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.

Does Taco Bell / KFC at this location offer drive-through service?

Yes, the drive-through is open daily from 10:30 AM to midnight.