Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 19733 N. Frederick Rd. in Germantown, MD. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Feedback on customer service is mixed; while some customers praised the friendly staff, others reported poor service and communication issues.
Order Accuracy
Numerous reviews highlighted problems with order accuracy, including missing items and incorrect pizzas.
Food Quality
There are significant concerns regarding food quality, with reports of burnt items, cold deliveries, and inconsistent preparation.
Delivery Issues
Many customers experienced delays and problems with delivery, including cold food and issues with the delivery service used.
KS
King Snoop
Feb 12, 2026
5.0
Went in Kuami was extremely helpful and polite. Hope to continue to have a pleasurable experience.
CA
Cristian Abrego
Feb 8, 2026
1.0
Bad service
TG
Tabitha Garnett
Feb 8, 2026
1.0
Listen idk if it’s just been a bad day for them today 01/08/2026. I ordered delivery and I waited for almost 2 hours if I didn’t choose to just drive up there and get my order. The weirdest part I had one delivery driver who told me , my order is coming, then I check again, they charged the driver to a new one. Ok I don’t wanna explain too much coz it’s unnecessary right now. First of all they should have notified me and be honest about it that , there is some delays, 2ndly to find out my order been sitting there because the two gentlemen who works there started to argue how come my order was never attended or something about giving to the delivery guy. I was just already upset , I took my order left. That’s just poor communication that is why I gave a 1 star. Learn to communicate well with customers if there’s some delays.oh the wings were burnt too . Smh
JG
Juan Guido
Feb 7, 2026
5.0
I usually place my orders pretty late, around 11:30–12, and these guys are always super nice and accommodating. There have been a couple of times they even waited for me, which really means a lot. Great service, friendly staff, and always a good experience. Definitely the best Pizza Hut around!
RC
Ryan Chrales
Dec 27, 2025
3.0
OK, here is the deal. The pizza has gotten greasier over the years, but the people within the store are nice. They have been delivering on time also.