Brand Certified
Papa Johns Pizza
3.3(236 reviews)
Certified by Papa Johns Pizza • Mar 01, 2026
Business Details
11522 MIDDLEBROOK RD, Germantown, MD
20876, United States
Certified by Papa Johns Pizza • Mar 01, 2026
(301) 540-7272
Certified by Papa Johns Pizza • Mar 01, 2026
https://locations.papajohns.com/united-states/md/20876/germantown/11522-middlebrook-rd?utm_source=gmb&utm_medium=organic
Certified by Papa Johns Pizza • Mar 01, 2026
About
Certified by Papa Johns Pizza • Mar 01, 2026
Pizza RestaurantPapa John's
At Papa Johns Pizza in Germantown, MD, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Germantown pizza for any occasion. Call us for pizza delivery in Germantown or stop by 11522 MIDDLEBROOK RD for carryout to order the best pizza in Germantown, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Certified by Papa Johns Pizza • Mar 01, 2026
Hours
Certified by Papa Johns Pizza • Mar 01, 2026
Reviews
3.3
236 reviews
5 stars
95
4 stars
38
3 stars
12
2 stars
14
1 star
77
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported dissatisfaction with the food quality, citing issues like poorly made pizzas, missing toppings, and overcooked items.
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff, unhelpful management, and issues with order accuracy.
Delivery Issues
Customers frequently complained about long delivery times, cold food upon arrival, and incorrect orders.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
- CBCregory B.2 days ago2.0I am utterly shocked and disgusted after my recent experience at Papa John's. Having ordered from this location for a couple of years, I decided to pick up my pizza today, and what I witnessed was appalling. The staff was handling pizzas without wearing gloves—barehanded! This is nothing short of unacceptable and raises serious concerns about food safety. There must be health regulations to prevent such practices. It was clear to me that they were not washing their hands between preparing different pizzas. I can’t believe I hadn’t noticed this before, and it baffles me that others haven’t either. It's alarming that those making our food aren’t following basic hygiene standards. I will absolutely never order from Papa John's again. Customers deserve better, and the staff should be required to wear gloves while handling food. This experience has left me questioning the cleanliness of this establishment completely.
- ASahmad siddiqiFeb 6, 20261.0Poorly made food, it seems like they forgot to put cheese on parts of the pizza, and then also forgot the dipping sauces you pay for. Contacting their customer service only gets you an automated "We'll do better!" email from a bot.
- MSMobolaji SalakoFeb 4, 20261.0Will the manager has very poor customer service. We ordered a New York style pizza which is usually presented with a more thin style pizza and crust. This is what we received and we asked for a refund. Will refused us of our refund and would not accept the pizza back.
- D1Dell 1Jan 5, 20261.0Customer service 5 stars. Delivery Driver 5 stars. Pizza was horrible. My retro throwback school lunch Ellio's cheese pizza taste way better than what i ordered tonight? For real $36 dollars for a soggy watery tasting crust 🤮🤢. The stuffed crust cheese taste like old school polly cheese sticks. I ate 2 slices after trying to bite the 3rd slice i spat it out, disgusted. What a rip off. Never will i spend my money again, after tasting something like that. Sorry Germantown Fox Chapel Pa-Pa Johns you lost a customer at that location permanently. I wouldn't want to feed my dog that. Thanks for the nasty food
- GLGina LoveJan 3, 20261.0Gross..Papa johns used to be good 10 years ago but now its horrible. They also got my pizza order wrong. Never again
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Germantown, MD?
Papa Johns Pizza offers delivery from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Fridays and Saturdays.
Can I order carryout from Papa Johns Pizza in Germantown?
Yes, Papa Johns Pizza offers carryout with hours from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and extended hours until 1:30 AM on Fridays and Saturdays.
Does Papa Johns Pizza offer no-contact delivery services?
Yes, Papa Johns Pizza provides no-contact delivery to ensure safety and convenience for customers.
Where is Papa Johns Pizza located in Germantown, MD?
Papa Johns Pizza is located at 11522 Middlebrook Rd, Germantown, MD 20876, USA.
What types of food can I order at Papa Johns Pizza Germantown?
You can order pizzas, wings, breadsticks, cheesesticks, desserts, and beverages at Papa Johns Pizza.
How can I order Papa Johns Pizza online?
You can order online for delivery or carryout via the Papa Johns website or mobile app.
Are there any holiday hour changes for Papa Johns Pizza in Germantown?
Papa Johns Pizza is closed on Christmas Day (December 25, 2024). On December 24 and 31, 2024, and January 1, 2025, it operates from 10:00 AM to midnight for delivery and until 11:30 PM for takeout.
What nearby restaurants can customers visit after ordering from Papa Johns Pizza?
Customers can visit Charminar Indian Grill, Kabobish Grill, The Caribbean Flavor, Abi Aztec Grill And Bar, and Sakura Japanese Steak & Seafood House, which are all nearby and offer diverse dining options.
Are there nearby convenience stores or supermarkets near Papa Johns Pizza?
Yes, nearby convenience stores and supermarkets include 7-Eleven and Giant Food, which customers can visit for quick shopping before or after their meal.
What nearby services are available for customers visiting Papa Johns Pizza?
Nearby services include Boost Mobile for mobile phone needs, Top Nails and Zen Garden Day Spa for beauty and spa treatments, and MedStar Health: Urgent Care at Germantown for medical care.
Brand Certified Facts from Papa Johns Pizza
Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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