Panera Bread

4.0
872 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Germantown is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
19965 Century Boulevard, Germantown, MD
20874, United States

Hours

Reviews

4.0
872 reviews
5 stars
430
4 stars
213
3 stars
90
2 stars
46
1 star
93

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables, trash, and unsanitary conditions in the bathrooms.

Food Quality

Customers reported inconsistent food quality, with some items being stale or poorly prepared, leading to dissatisfaction.

Customer Service

While some staff members received praise for their friendliness, others were criticized for poor service and lack of professionalism.

Management Issues

Several reviews mentioned that management appeared overworked or unresponsive to customer concerns, impacting overall service quality.

Atmosphere

The presence of homeless individuals and a generally unkempt environment contributed to a negative dining experience for some customers.
  • BN
    Brad Neske
    Nov 16, 2025
    2.0
    I haven’t been to Panera Bread in quite some time. This location was extremely dirty and not well run. We arrived around 3pm so it was fairly empty but it looked like a bomb went off inside because it was so dirty. The cashiers took our orders and were friendly. The cooked prepared the food quickly but the sitting situation was bad. Our kids were walking around the empty restaurant trying to find a clean table. The 4 of us sat at a small 2 person table since that was the only cleanish spot. You needed a code to enter the bathroom which looked like they hadn’t been cleaned in days. They looked and smelled gross. Throughout our entire dining experience of 30+ minutes we never saw any attempt to clean tables or trash up. The food was decent but we will never go back to this location. Have a look at the photos. If these restaurants continue down this path they will lose their customers and close. So dirty and must have a problem with homelessness. Broken ice machine as well.
  • JH
    Jacob Hoffmann
    Oct 12, 2025
    2.0
    Average food quality for a Panera. Staff isn't exactly vibrant but you can't blame them, this location seems dead. It is also a complete mess, see photo. Food waste and trash all over the place and the food surfaces are not wiped down very often. Music is also turned down so you can hear everyone's conversation.
  • VR
    vim rehab
    Oct 1, 2025
    4.0
    The front desk staff is awesome. The managers look like they are burnt out from over working. Most of the times the coffees are not filled and are empty and have to wait for refill. Sometimes, they are irritated when you ask them to refill it. The front desk staff especially people like MEBRAT are so awesome. They will take you cup to the back and refill it for you. We need more customer service like MEBRAT. I feel that managers should learn from people like MEBRAT to smile more and greet people properly. For all we know these managers might be over worked and have their places understaffed. The organization should take a look at this as this is one of my favorite kind of food.
  • BL
    B Lerner
    Sep 5, 2025
    1.0
    High, High crime at this shopping center along with Beggars and proselytizers right outside of Panera accosting you as you go in the door make it very uncomfortable. Manager begrudgingly helped after being asked to please remove them even though these people were right outside Panera's door front. I would recommend going elsewhere if you can. Do not go to the shopping center at night
  • CW
    caine wallace
    Aug 4, 2025
    1.0
    Locking your bathroom doors is just ignorant. Especially when the rest of the place is dirty and boxes and trash laying all around the exterior... anyone going out of there way to prevent people from using the restrooms or forcing someone to buy before doing so should be put in jail. What has this world come too??? If we cant even use a bathroom???

Frequently Asked Questions About Panera Bread

Does Panera Bread in Germantown accept reservations?

No, Panera Bread in Germantown does not accept reservations.

What are the operating hours for Panera Bread Germantown?

Panera Bread Germantown is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.