McDonald's

3.6
573 reviews
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Business Details

18000 Mateny Rd, Germantown, MD
20874, United States
(301) 916-1957
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18000 Mateny Rd, Germantown, MD
20874, United States

Hours

Reviews

3.6
573 reviews
5 stars
228
4 stars
123
3 stars
70
2 stars
41
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned issues with food quality, such as cold fries, incorrect orders, and food not matching descriptions or expectations.

Cleanliness

Several customers noted that the restaurant was not clean, with messy tables and unsanitary conditions.

Pricing Concerns

Customers expressed dissatisfaction with high prices for fast food, feeling that the value did not match the cost.

Inconsistent Experience

Feedback indicated that experiences varied widely, with some customers having positive interactions while others faced significant issues.
  • LF
    Lostand Found
    Nov 1, 2025
    1.0
    It's a McDonald's, what else is there that can be said? It's a crying shame that for a nuclear family (family of four) to visit any one of these locations, now has to be prepared to spend nearly $50.⁰⁰ for fast food. It's fast food for crying out loud. A burger, a bag of French fries and a soft drink. Full stop. What's worse, is how none of the food looks anything like the pictures that they portray. Let alone the incredibly expensive television/radio commercials. Like I said, it's a McDonald's, need I say more?
  • SS
    Sarah
    Sep 26, 2025
    1.0
    Worst... I came in today, fries were cold. They didn't put any tartar sauce on my fish sandwich I had to ask the nice young man working there to get the kitchen staff to do so.. The tables were a mess the soda station was messy NO ORANGE JUICE ...
  • BB
    Benjamin
    Sep 10, 2025
    1.0
    I think this store is scamming people. Every time we DoorDash here, the store (or someone posing as the store) calls us up and says their DoorDash is offline. This has been weeks now. They ask for my door dash phone number and ask for a code but the message says “no one will ask for this code”. I reported it to DoorDash but they just covered the meal. Watch yourselves; don’t give out your account info.
  • FS
    Farrukh Shafiq
    Aug 31, 2025
    5.0
    Nice place on the mateney road
  • JA
    JL Adams
    Aug 1, 2025
    4.0
    Access is not good confusing
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 18000 Mateny Rd, Germantown?

McDonald's Germantown is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

What are the Drive-Thru service hours at this McDonald's location?

The Drive-Thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.