McDonald's

3.8
1541 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
21121 Frederick Road, Germantown, MD
20876, United States

Hours

Reviews

3.8
1,541 reviews
5 stars
689
4 stars
345
3 stars
231
2 stars
105
1 star
171

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with long wait times for orders.

Food Quality

There were mixed reviews on food quality, with some customers receiving cold or poorly prepared items, while others praised the freshness of their meals.

Customer Service

Customer service experiences varied widely; some staff were described as friendly and accommodating, while others were noted for being rude or dismissive.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, indicating a lack of attention to detail.

Cleanliness

The establishment was generally reported as clean, contributing positively to some customers' experiences.
  • JD
    Judy Doheny
    4 days ago
    5.0
    Amazing restaurant, clean with wonderful staff!! A special thank you to Ronald!!
  • TC
    Tanya Christensen
    Nov 16, 2025
    2.0
    What the heck is wrong with the fry oil. My fries tasted weird. I ordered grilled chicken in my snack wrap, but got fried. The drive thru was backlogged and there were 5 cars pulled to waiting areas because their food wasn't ready. I'll never go back. Ill go hungry first.
  • ES
    Edward Sánchez
    Nov 8, 2025
    1.0
    they just gave me the nastiest sandwich, I asked for extra pickles and they gave me 1. There was supposed to be sauce as well and I got none.
  • TT
    termanator15
    Nov 6, 2025
    5.0
    Everything about this place is just phenomenal. Clean, such delicious food, a soda machine (soda machines are being removed around the US from all McDonald's locations), charging ports to charge devices that actually work, and the best local McDonald's (i live downtown Clarksburg so i can easily come here daily for activities or to just feed my stomach 😂). McChickenholic and they're McChickens never fail to disappoint!
  • GP
    Guibson Prieto
    Oct 30, 2025
    5.0
    Excellent for a quick bite, nothing formal, casual just a simple cheese burguer and some fries, the establishment was cleaned and the staff were very accommodating and presented themselves properly

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's Germantown?

McDonald's Germantown is open Monday to Thursday from 5:00 AM to midnight, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 6:00 AM to midnight.

What delivery services does McDonald's Germantown offer?

They offer delivery including same-day delivery and no-contact delivery options available every day from 5:00 AM to 11:30 PM, except Sunday when delivery starts at 6:00 AM.