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McDonald's

3.5
(1198 reviews)

Business Details

12982 Middlebrook Rd, Germantown, MD
20874, United States
(301) 528-0101
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12982 Middlebrook Rd, Germantown, MD
20874, United States

Hours

Reviews

3.5
1,198 reviews
5 stars
453
4 stars
254
3 stars
178
2 stars
81
1 star
232

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and incorrect orders, particularly at the drive-thru.

Cleanliness

Multiple reviews highlighted concerns about the cleanliness of the restaurant, including dirty floors and unsanitary conditions.

Food Quality

There were mixed reviews on food quality, with some customers noting that food was often cold or not prepared correctly.

Customer Experience

Many customers expressed frustration with poor customer service, including dismissive attitudes from staff and lack of proper communication.
  • LO
    LeLa Osnad
    Feb 7, 2026
    2.0
    Don’t use the drive thru if you’re in a rush. It’s called a drive thru, but you’ll mostly be parked thru your patience. By the time you get your food, it’s basically a Happy Meal for your next birthday. 🍔
  • JG
    Jon Gettman
    Jan 31, 2026
    1.0
    The staff is rude and made fun of me when I did not understand a question at the drive-thru. The drive-thru took over 10 minutes because the manager is incompetent and they wouldn't take a giant order and set it to the side. They made us all wait while that was filled. When I complained the manager couldn't care less. You seem to think it was appropriate for the staff to make fun of me. It was my fault for not understanding them.
  • BV
    Blanca Velasquez
    Jan 18, 2026
    1.0
    Mal mal mal servicio. Demasiado tiempo de espera no sirve esto aquí no recomendamos
  • EV
    Erielle Voysest
    Jan 11, 2026
    5.0
    Food was good
  • MH
    Marilyn Hernandez
    Dec 29, 2025
    1.0
    I came this location 12/29 at 3:40. I really only went for 2 kids meals with the DISNEY toys cause that’s what was being promoted and that’s what I was rung up for. I order strike 1 I got a cheeseburger instead of a hamburger. Strike 2 I got some toy of Elio which was not what was being promoted at that location. Don’t promote something you don’t have or at least let a customer know because I really only went for the toys not even the food.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Germantown, MD?

McDonald's in Germantown, MD is open daily from 5:00 AM to 1:00 AM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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