Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly in the drive-thru.
Food Quality
Many reviews indicated a decline in food quality, with complaints about cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several customers noted cleanliness issues in the restaurant, including dirty floors and unsanitary conditions.
Staff Behavior
There were multiple mentions of rude or unprofessional staff behavior, contributing to a negative customer experience.
Operational Efficiency
Customers expressed frustration with the operational management, citing disorganization and inefficiency in handling orders.
MH
Marilyn Hernandez
Dec 29, 2025
1.0
I came this location 12/29 at 3:40. I really only went for 2 kids meals with the DISNEY toys cause that’s what was being promoted and that’s what I was rung up for. I order strike 1 I got a cheeseburger instead of a hamburger. Strike 2 I got some toy of Elio which was not what was being promoted at that location. Don’t promote something you don’t have or at least let a customer know because I really only went for the toys not even the food.
PA
Peggy Addison
Dec 16, 2025
3.0
Looks like they have new staff at night that’s good. Looks like they’re going on a better direction but they were short staffed last night. The manager replaced my fries after sitting inline for about 30 minutes at the drive-through. The chicken nuggets were cold and I have had an upset stomach all day along with diarrhea.
About six months or greater ago when you go late at night, they was always fresh fries best french fries in the area, but they went downhill from there Looks like they have replaced some staff, which is good
SS
Sam Schrantz
Dec 13, 2025
1.0
Absolute bullshit. They had me wait in line for over 20 minutes while they took the orders of these 2 cars in front of me. I got to the store at 12:50 and they served the people in front of me, but because those people took too long to order, they refused to serve me. I pulled up to the window and asked why and they said they checked the cameras and lied and said that I got here after 1:00am and that they cancelled the people in front of me's orders because"they had no food", which is a lie because I saw them carefully ring them up on the drive through screen, they just didn't feel like working a little more than they had to. Horrible service.
DD
Des
Dec 9, 2025
1.0
Do you know how sick you have to be to actually sit and put a review on McDonalds ?!?? That’s me super SICK. Went to McDonald’s 5 mins ago ordered a SAUSAGE mcmuffin w/ NO EGG and do yall know they put only EGG on my sandwich bro this is actually insane. Yall in there playing and cracking jokes when you need to be making orders CORRECTLY. I’m so aggravated and didn’t realize until I got all the way home….. get it together PLEASE
JR
Jose Ramirez
Dec 5, 2025
1.0
I was waiting in the DT line for almost 15 minutes, for a delivery order. Let the person know via speaker that I was there to pick up my order. Went all the way around, got to the window, gentleman told me to go BACK around and get back in the line because the order wasn't ready. I asked if I could park and just wait, I heard the Lady manager in the back say, "no make him go around." There were at least 12 cars behind me. I canceled the order pick uo and left. They have zero regard for the time we spend in line waiting and then the manager has the nerve to say that? I don't fault the guy at the window as he is only following orders from her. Never coming here again.
Update: they tried to report me to my job, stating I left with food and Never accepted it in the app. Luckily I have everything recorded on my dash cam.
What are the opening hours for McDonald's in Germantown, MD?
McDonald's in Germantown, MD is open daily from 5:00 AM to 1:00 AM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open every day from 5:00 AM to 1:00 AM.
Can I get delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available every day from 5:15 AM to 12:30 AM.
What types of pickup and delivery services does McDonald's Germantown offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's using mobile apps?
You can order using the McDonald's App available on iOS and Android via the Apple App Store and Google Play Store.
What payment options are accepted at McDonald's Germantown, MD?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location offers a drive-thru service.
Are there other fast food restaurants near McDonald's Germantown?
Yes, nearby fast food restaurants include Wendy's, Baja Fresh, Mission BBQ, Domino's Pizza, and another McDonald's.
What nearby stores can I visit around McDonald's Germantown for shopping or services?
Nearby you can find Office Depot for professional services, Bed Bath & Beyond for home goods, Ross Dress for Less for clothing, and Petco for pet supplies.
Are there banks or ATMs close to McDonald's Germantown?
Yes, nearby financial services include PNC Bank, M&T Bank, Capital One Bank, Capital One ATM, and First National Bank ATM.