Brand Certified
Five Guys
4.1(588 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
12840 Pinnacle Drive, Germantown, MD
20874, United States
Certified by Five Guys • Mar 01, 2026
(301) 528-5525
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/12840-pinnacle-drive
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 12840 Pinnacle Drive in Germantown is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.1
588 reviews
5 stars
296
4 stars
160
3 stars
61
2 stars
27
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including inattentiveness and rude interactions from staff.
Food Quality
While many enjoyed the burgers, there were numerous complaints about the quality and preparation of fries and other menu items.
Pricing Concerns
Several reviews mentioned that the prices were considered high for the portion sizes and quality of food.
Cleanliness and Atmosphere
The location received praise for its cleanliness and pleasant atmosphere, although some noted inconsistencies in service during busy times.
- TDTalea DoveFeb 17, 20261.0Don’t know how they’re still in business. we didn’t wanna order on DoorDash because I wanted a milkshake. So my husband drives there and they say they’re only taking DoorDash/online orders because they’re backed up. I’ve never in my life heard of a business that doesn’t serve people when they’re in the building. This is the most garbage business decision. It actually takes a lot of gall to treat your customers that badly. I look forward to never eating there again.
- JBJoey BrownFeb 13, 20261.0The food is actually good but I received poor service when I came here. I asked for no tomatoes on my burger yesterday and the guy taking my order said “why even order a burger then?” Like what??? I will not be coming back to this location.
- ABAlex BJan 28, 20265.0Had a little hiccup in the beginning with my order but the manager Elieher stepped up to the plate and gave me great customer service. Resolve the issue without blinking an eye and had a great customer service. I will be returning to this five guys for my great burgers. Thank you for the great service and burgers.
- PGPuru GhimireJan 10, 20263.0Nestled in the heart of Germantown, Maryland, this spot hits all the marks for convenience and atmosphere, boasting a pristine exterior and a sparkling, well-stocked interior. However, the experience was a tale of two halves. While the manager on duty led by example—rolling up their sleeves to help the crew—the execution at the counter fell short. My Veggie Sandwich with cheese arrived poorly assembled and missing the pickles I specifically requested. It’s a beautifully kept location with a great vibe, but the attention to detail in the kitchen needs to catch up to the high standards of the dining room.
- DRDavid RonDec 20, 20251.0They gave such a SMALL amount of fries for my LARGE order... even less fries than the typical small I would get at other Five Guys. On top of that, the fries had no taste. Worst experience I've ever had at a Five Guys. Avoid this establishment. Go to another Five Guys.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys Germantown accept reservations?
No, Five Guys Germantown does not accept reservations.
What are the operating hours for Five Guys Germantown?
Five Guys Germantown is open daily from 11:00 AM to 10:00 PM.
Does Five Guys Germantown offer delivery and what are the delivery hours?
Yes, delivery is available from 11:00 AM to 9:30 PM every day. You can order online at https://order.fiveguys.com/location/germantown/menu.
Can I place a pickup order at Five Guys Germantown?
Yes, Five Guys Germantown offers in-store pickup service for your convenience.
Are there gluten-free options available at Five Guys Germantown?
Yes, while buns and hot dogs contain gluten, sandwiches can be ordered without buns via wraps or bowls. Cross-contamination risk exists, so please check the allergen chart.
What payment options does Five Guys Germantown accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is outdoor seating available at Five Guys Germantown?
Yes, Five Guys Germantown has outdoor seating available along with wheelchair accessible entrances and restrooms.
What nearby restaurants can I visit after dining at Five Guys Germantown?
Nearby options include Moby Dick House of Kabob for Persian cuisine, Sabai Sabai Simply Thai for Asian fusion dishes, and Cold Stone Creamery for desserts.
Are there any nearby services close to Five Guys Germantown for health or beauty needs?
Yes, you can visit Bubbles Salon for hair services, Germantown Pediatric Dental & Orthodontic Center for dental care, or Passion Nail Spa for nail treatments nearby.
How can nearby transit or business centers help customers visiting Five Guys Germantown?
Nearby coworking spaces like RE/MAX Town Center and automotive services like smart center Germantown can help customers coordinate their visit or car needs around their meal at Five Guys.
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