Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 12840 Pinnacle Drive in Germantown is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
581 reviews
5 stars
293
4 stars
160
3 stars
60
2 stars
27
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff is generally friendly and helpful, with many positive mentions of their politeness and willingness to assist.
Food Quality
While burgers are often praised, there are frequent complaints about the fries being soggy, undercooked, or not as generous in portion as expected.
Pricing
Many customers find the prices to be high for the quality and quantity of food received, with some expressing disappointment over value.
Order Accuracy
There are multiple reports of incorrect orders, including missing items and wrong modifications, leading to customer dissatisfaction.
Cleanliness and Atmosphere
The restaurant is noted for being clean, but some customers have mentioned uncomfortable conditions, such as excessive heat inside.
- MMMerci1 day ago1.0They didn't pay attention to the order.. order was right on paper but instead of green peppers they put jalapeños peppers smh. This a reason that I don't need to eat fast food. But haven't had it in 2 years.. Guess I'm not missing anything.. The one in Bowie is amazing though fyi
- VVVonciaNov 12, 20251.0Five Guys Veggie Sandwich: A Soggy, Structural Failure Rating: 1/5 Stars (Would Not Recommend) I recently visited a very busy Five Guys location hoping to find a decent vegetarian option and opted for the Veggie Sandwich. Unfortunately, what I received was profoundly disappointing—a messy, structurally unsound disaster that completely failed as a meal. From the moment the sandwich was presented, the issues were obvious. The regular white bun, which is clearly not designed to handle any moisture, had completely dissolved under the simple weight and wetness of the toppings. It was served already soggy and falling apart, leaving me with what looked and tasted like a wad of white soggy bread. The entire presentation was non-appealing and incredibly messy; it was impossible to eat without the contents spilling out. Beyond the catastrophic bread choice, the quality of the "veggie" filling was lacking. If Five Guys intends to offer a legitimate vegetarian option, they need to do better than piling a few standard toppings onto an absorbent bun. This option is a disservice to vegetarian customers and a waste of money. They desperately need to change the bread option to something toasted and substantial, and actually provide real, meaningful vegetables that constitute a satisfying sandwich filling. To compound the problem, the staff at this busy location were noticeably unattentive. While I appreciate the challenges of a high-volume restaurant, basic quality control was absent, and getting any attention for assistance was difficult. In summary, I was thoroughly disappointed with both the presentation and the taste of the Veggie Sandwich. It is a very messy and non-appealing choice. I would not recommend this item until Five Guys commits to a complete redesign of the product, starting with the foundation (the bread) and moving up to the substance of the filling.
- CScesia sermenoOct 21, 20255.0Great people staff always nice and helpful!! Being going there since high school freshman year and I have never being miss treated
- WWwardrick65Aug 31, 20253.0I'm uncertain whether the problem is Five Guys or the delivery system (Uber Eats). My last 4 orders, the fries were cold (lukewarm at best), likely due to a lengthy delivery time. Reheated fries are good for nothing. But, when I went in person to Five Guys off of Century Blvd (Pinnacle in Germantown MD 20874) the fries were soaked through with grease and not hot. Either way, the fries are terrible; I won't be ordering the fries anymore. Good Little Bacon Hamburgers, though!
- MWMeagan WarrenAug 16, 20252.0I ordered a little Bacon Cheeseburger and Cajun fries, They didn't even give me my Cajun fries and the fries I did receive were raw. They were only fried for maybe 2 seconds didn't have any brown coloring and just looked like they were soaked in grease and completely inedible. Truly unacceptable. The burger was fine, but what's a burger without your fries. It was a really a disappointment.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys Germantown accept reservations?
No, Five Guys Germantown does not accept reservations.
What are the operating hours for Five Guys Germantown?
Five Guys Germantown is open daily from 11:00 AM to 10:00 PM.
Does Five Guys Germantown offer delivery and what are the delivery hours?
Yes, delivery is available from 11:00 AM to 9:30 PM every day. You can order online at https://order.fiveguys.com/location/germantown/menu.
Can I place a pickup order at Five Guys Germantown?
Yes, Five Guys Germantown offers in-store pickup service for your convenience.
Are there gluten-free options available at Five Guys Germantown?
Yes, while buns and hot dogs contain gluten, sandwiches can be ordered without buns via wraps or bowls. Cross-contamination risk exists, so please check the allergen chart.
What payment options does Five Guys Germantown accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is outdoor seating available at Five Guys Germantown?
Yes, Five Guys Germantown has outdoor seating available along with wheelchair accessible entrances and restrooms.
What nearby restaurants can I visit after dining at Five Guys Germantown?
Nearby options include Moby Dick House of Kabob for Persian cuisine, Sabai Sabai Simply Thai for Asian fusion dishes, and Cold Stone Creamery for desserts.
Are there any nearby services close to Five Guys Germantown for health or beauty needs?
Yes, you can visit Bubbles Salon for hair services, Germantown Pediatric Dental & Orthodontic Center for dental care, or Passion Nail Spa for nail treatments nearby.
How can nearby transit or business centers help customers visiting Five Guys Germantown?
Nearby coworking spaces like RE/MAX Town Center and automotive services like smart center Germantown can help customers coordinate their visit or car needs around their meal at Five Guys.