Dunkin'

3.7
491 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Germantown, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12915 Wisteria Dr, Germantown, MD
20874, United States

Hours

Reviews

3.7
491 reviews
5 stars
222
4 stars
103
3 stars
63
2 stars
19
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several reviews mentioned dirty booths and restrooms, indicating a lack of cleanliness in the establishment.

Product Quality

Customers expressed dissatisfaction with food quality, including burnt coffee and undercooked items, as well as frequent stock shortages.

Pricing Concerns

Many customers felt that prices were too high for the quality of food and service provided.

Mixed Experiences

While some customers praised the coffee and donuts, others reported consistently negative experiences, suggesting inconsistency in service and product quality.
  • DT
    Daniel Thomas
    3 days ago
    1.0
    Slowest Dunkin known to man. Placed an online order, arrived about 10 minutes later and still waited for 21 minutes to receive my order. I'll literally drive to the Village to avoid this location in the future
  • SB
    Stewart B.
    Nov 2, 2025
    5.0
    I got a coldbrew coffee, my daughter got a sandwich. I like their coffee, especially the cold brew. Many of their competitors seem to try to outdo each other on how much they can burn their coffee beans; I am not a fan of that. The booth was dirty, and the restroom wasn't fully clean, this is kind of typical of a business that is this busy and doesn't have enough staff to send one out to clean often enough. The bathroom had a combo lock, but they are free in giving the code to customers.
  • PK
    Pablo Kon
    Oct 26, 2025
    1.0
    Horrible service , ordered from the app and when i got there i waited for five minutes before someone told me they didnt have what i ordered , then proceeded to ignore me for another 5 minutes .. i asked if someone was going to help me and the lady yelled “I TOLD YOU WE DONT HAVE IT” i understood that but being ignored was ridiculous .. i paid on the app so i needed my money back and they all made it such a problem as if i was just going to forget about the money and just leave saying they didnt have it … also the whole place stinks of freezer burn Soooo bad never go here that lady with the glasses should be fired , i will call corporate and report her for yelling at me and causing a huge scene
  • VV
    Voncia
    Oct 14, 2025
    5.0
    Dunkin’ Donuts is my go-to spot for a sweet treat! The donut holes are always fresh, soft, and delicious — a perfect pick-me-up any time of day. And their pistachio ice cream? Absolutely irresistible! Creamy, flavorful, and consistently satisfying every time. Whether it’s a quick stop or a small indulgence, Dunkin’ never misses the mark.
  • CN
    Cinthia N.
    Oct 9, 2025
    1.0
    Extremely disappointed. I ordered a bagel sandwich and loaded hash browns from the Dunkin’ Donuts on Wisteria Drive in Germantown, and both were completely unacceptable. The bagel was burnt to a crisp, and the bacon in both the sandwich and the hash browns was undercooked. It’s frustrating to pay for food that’s not even cooked properly. I usually don’t leave reviews, but this was just bad quality all around. This location really needs to pay more attention to food prep and consistency.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Germantown, MD?

Dunkin' in Germantown, MD is open daily from 4:30 AM to 10:00 PM.

Does Dunkin' in Germantown, MD offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.