Dunkin'

3.7
494 reviews
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Business Details

12915 Wisteria Dr, Germantown, MD
20874, United States
(301) 528-6250
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Germantown, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12915 Wisteria Dr, Germantown, MD
20874, United States

Hours

Reviews

3.7
494 reviews
5 stars
223
4 stars
104
3 stars
62
2 stars
19
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported slow service, particularly in the drive-thru and for mobile orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Several customers experienced rude or unhelpful staff, contributing to a negative overall impression.

Cleanliness

Some customers noted that the store and restrooms were not well-maintained, affecting their dining experience.

Product Quality

Feedback indicated inconsistent food and drink quality, with complaints about burnt coffee and poorly prepared food.
  • CS
    Cara S
    2 days ago
    1.0
    Just go somewhere else. This location is SOOO slow. It’s takes forever to get through any sort of line. I gave myself over 20 min at this location get a coffee. It was not enough time. This is the third time I’ve tried this location and you have to give yourself 30 min to get a single coffee drink. To me that’s unreasonable.
  • SM
    S M
    Jan 2, 2026
    1.0
    Soooo slow!!! Drive thru is a joke and I side isn’t much better!
  • DP
    Daniel Nicolay Pacheco
    Nov 30, 2025
    1.0
    Para empezar no tenían Cup Carrier, el café regado por encima de la tapa pedí 4 meals, todos en el teléfono en vez de dar una solución o al menos cerrar bien las bolsas o limpiar la suciedad, definitivamente el peor Dunkin’ en el que he estado
  • DT
    Daniel Thomas
    Nov 21, 2025
    1.0
    Slowest Dunkin known to man. Placed an online order, arrived about 10 minutes later and still waited for 21 minutes to receive my order. I'll literally drive to the Village to avoid this location in the future
  • SB
    Stewart B.
    Nov 2, 2025
    5.0
    I got a coldbrew coffee, my daughter got a sandwich. I like their coffee, especially the cold brew. Many of their competitors seem to try to outdo each other on how much they can burn their coffee beans; I am not a fan of that. The booth was dirty, and the restroom wasn't fully clean, this is kind of typical of a business that is this busy and doesn't have enough staff to send one out to clean often enough. The bathroom had a combo lock, but they are free in giving the code to customers.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Germantown, MD?

Dunkin' in Germantown, MD is open daily from 4:30 AM to 10:00 PM.

Does Dunkin' in Germantown, MD offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.