Chipotle Mexican Grill

Reviews

• EA

  Eliazar Andrade

  Jan 2, 2026
  1.0
  Son las 11 am y acabo de estar ahí enfrente de donde se ordena por 10 minutos y habían creo que 8 personas trabajando en el fondo pero me cansé de esperar nadie me tomo la orden y tenía mucha hambre es una lástima tantas personas y solo sé miraban entre all@s pero nadie se hacercaba para tomar mi orden así que me tuve que ir a comer a otro lugar y es raro porque generalmente busco una tienda de ésta compañía porque se caracteriza por ser rápidos para atender al cliente
• EG

  Esmeralda Guevara

  Dec 31, 2025
  1.0
  I had a very disappointing experience at this Chipotle location today during my lunch break. I placed an online pickup order and later realized it was sent to another Frederick Ave location in Gaithersburg. I initially asked if my order could be fixed or remade in store, but I was told I would have to request a cancellation online and place a new order at this location, which I did and paid for without a problem. When I asked for the manager’s name—only in case I needed it when reaching out to Chipotle customer support for a refund—she came out and was rude, unprofessional, and hostile from the start. The manager, a young Latina woman with tattoos on her chest, refused to provide her name, laughed at me, told me “Do what you want, I won't give you my name” and walked away while I was still speaking. I remained calm and respectful throughout the interaction. As a former Chipotle employee of over 6 years, I understand the importance of treating people with respect. This experience was unacceptable and does not reflect Chipotle’s standards. This manager needs retraining on basic professionalism and personal values. I ate my food angry and couldn’t even enjoy it. I will not be returning to this location.
• JH

  Jose HD

  Dec 30, 2025
  5.0
  Great Tex Mex. Great Fresh Food. Not too Expensive.
• RO

  Ryaa Oliver

  Dec 16, 2025
  1.0
  if i could rate this chipotle a 0 i would, this is absolutely the worst chipotle ever. The staff have horrible attitudes and they take forever to make simple bowls.. I think this chipotle needs a total staffing change they all suck. I was told one quesadilla would take 25 minutes because they have “ a large order “ just makes no sense.
• KN

  Katie Nunez

  Dec 7, 2025
  1.0
  ⸻ I had a really disappointing experience here. I ordered a bowl and asked for the chicken on the side, the same way I’ve always gotten it. Instead, the employee put it in a full container bowl and said she had to charge me extra. I told her I wanted it in the small container they always use, but she refused and said she was “following the rule book.” When I asked for her name, she refused to give it and wasn’t wearing a name tag. The cashier and other staff were rude and kept looking at me like I was the problem. I asked to speak with a manager, and when she came over, she didn’t apologize or even acknowledge the issue—just looked at the bowls and said nothing. Overall, it was one of the worst customer service experiences I’ve had. The staff was unprofessional, and the employee refusing to listen or provide her name made the situation even worse. I won’t be returning.

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