Tropical Smoothie Cafe

Reviews

• SB

  Sean Birckhead

  Feb 20, 2026
  5.0
  Really good fresh smoothie's
• AJ

  Andrew Jordan

  Jan 15, 2026
  1.0
  Employee making sandwiches was incredibly helpful, I was in no rush. The manager was rude and unhelpful, not to me the customer, but to her employee. I was disgusted by the way they spoke to and treated their employee that was obviously struggling. It was clearly not laziness, the employee was trying, and instead of providing support or help she instead berated her in front of the customers. Wildly inappropriate and unprofessional, won’t be returning while management remains the same.
• YM

  Yve M

  Jan 14, 2026
  1.0
  Didn’t correctly blend the smoothie
• TA

  Tonya Aden

  Jan 12, 2026
  1.0
  This past Saturday was my first time visiting Tropical Smoothie, specifically this location. I ordered a Bahama Mama with no pineapple (due to an allergy), no substitution for another fruit (too much acidity irritates my mouth), and extra white chocolate. My experience that day was amazing the smoothie tasted great, and the staff were friendly and helpful. Today, however, was a completely different experience. I ordered the exact same smoothie the same way: no pineapple and extra white chocolate. Just by the color alone, I could tell there were more strawberries added. After tasting it, I was sure, so I went back inside and asked if extra strawberries had been added. The worker told me no and said he would get the manager. The manager assured me that no extra strawberries were added, but then the worker stated that he had added strawberry juice instead of water. When I repeated this to the manager, she turned to the worker and pressured him to say that he did not add strawberry juice. She then refused to remake the drink. This experience has honestly ruined my desire to visit another Tropical Smoothie. This review is not meant to blame the worker, but to address the extremely poor customer service shown by the manage especially considering this involved a food allergy. Note: The drink comes with addition to strawberries coconut and white chocolate in which the drink tasted like it had only strawberries even with additional white chocolate added.
• EG

  Erica Gerald

  Dec 26, 2025
  1.0
  This establishment has recently gone under new management and the customer service has hit the bottom of barrel. They don't wear name tags nor will they give you their name because they think your complaint won't get recorded. They are rude, unprofessional and nasty. They don't realize if it wasn't for us consumers they would not have a job. I have filed a complaint with corporate and plan on going even higher if my complaint is not rectified. Maybe if we get the news media involved we can get the service we deserve In Anne Arundel County...I asked for one type of smoothie..they made what they " thought" I said...When I asked to make what I asked for...the "manager" said I didn't ask for that...I asked her to make the correct one or give me a refund for both...She did neither and walked to the back...I am furious with these establishments who think there will be no consequences. I will go to every customer service website and blast them to make sure people go to other locations

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