Tropical Smoothie Cafe

Reviews

• EG

  Erica Gerald

  Dec 26, 2025
  1.0
  This establishment has recently gone under new management and the customer service has hit the bottom of barrel. They don't wear name tags nor will they give you their name because they think your complaint won't get recorded. They are rude, unprofessional and nasty. They don't realize if it wasn't for us consumers they would not have a job. I have filed a complaint with corporate and plan on going even higher if my complaint is not rectified. Maybe if we get the news media involved we can get the service we deserve In Anne Arundel County...I asked for one type of smoothie..they made what they " thought" I said...When I asked to make what I asked for...the "manager" said I didn't ask for that...I asked her to make the correct one or give me a refund for both...She did neither and walked to the back...I am furious with these establishments who think there will be no consequences. I will go to every customer service website and blast them to make sure people go to other locations
• OS

  Omar Santos

  Dec 23, 2025
  1.0
  Hay una mujer que no sé su nombre pero es el peor servicio que e tenido en mi vida humillante es una persona sin modales no es educada es una persona al igual que yo piel café pero que mal no deberían tener estas persona aquí no lo recomiendo en este lugar
• MM

  Marquise Myers

  Dec 15, 2025
  4.0
  Can’t really complain other than the service not feeling too welcoming
• AL

  Alvah Lancaster

  Dec 11, 2025
  1.0
  When I say believe the reviews — BELIEVE them. Had I looked beforehand, I would not have stepped foot inside this store. After visiting physical therapy next door, I stopped in — and in all my years patronizing Tropical Smoothie locations, I have never been charged to substitute one ingredient for another. But beyond the unexpected charge, the way it was communicated was unbelievably rude — disrespectful and dismissive. The tone, the attitude, and the smirk were all unnecessary and unprofessional. When I asked to speak to the manager, his response was, “I am the manager.” I then asked for the owner’s contact information and was told, “It’s over there on the plaque.” As someone who works in management myself, I found his conduct completely unacceptable. Owner, your operations at this location are being run poorly, and it is costing you business. I refused to make a purchase and took my money elsewhere.
• MH

  Mark Howard

  Dec 10, 2025
  1.0
  Yogurt bowl was fine. I tried to order a glass of water to have with my bowl (peanut butter, duh). I was ultimately given the option to purchase a cup of ice for 1.15 plus whatever the cost of a bottle of water is. Come on. This decision was made by a random lady sitting at a table in the dining area with no uniform on. Strange. The prices here are also about 3 bucks more for the same products at other nearby TSC locations. Weird vibe. Expensive prices. Bad customer service. Avoid.

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