Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
360 reviews
5 stars
181
4 stars
45
3 stars
16
2 stars
18
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior from management, and refusal to accommodate customer requests.
Product Quality
Several customers complained about poorly made smoothies and food items lacking flavor or freshness, with some stating that their orders were incorrect.
Cleanliness and Environment
While some customers noted cleanliness, others reported unsanitary practices and a chaotic atmosphere, including staff arguing in front of customers.
Management Issues
Multiple reviews pointed to ineffective management, with complaints about the manager's attitude and lack of customer service training for staff.
Positive Experiences
Despite the negative feedback, a few customers praised the quality of the smoothies and the friendliness of some staff members, indicating that experiences can vary.
- PPPeter PaulNov 7, 20251.0Worst tropical smoothie by far , this is the only place that will not allow me to substitute coconut for strawberries in my mango monsoon, I was told I can not substitute it , when every other tropical smoothie cafe does , not sure what the problem is to why I can’t substitute but I would never come here again , thanks for the bad experience
- ESEboni SampsonOct 12, 20251.0Don't do it! This place is making Tropical Smoothie cafe look bad. Leadership is a poor reflection of Tropical smoothie. No military discount! First one I've ever been to that doesn't and I've been to a lot! No, we won't sub blueberries for bananas, that's a first too. We go to Tropical Smoothie a lot but won't come back to this one again!
- MSMichael Mac SrOct 3, 20251.0As a retired senior NCO, this is the worst customer service my family have ever received. I sent my wife in for an order and the “owner” Sasha an older black woman with either auburn color braided hair or locks was totally unprofessional by yelling confidential information in front of customers and staff, publicly assaulted my wife, threatened to call the cops, didn’t refund the order, and embarrassed her. Sasha shouldn’t be in no position to be an owner especially in any leadership role at any establishment as her and her staff need to be fired indefinitely. Corporate will be hearing from me ASAP with a lawsuit!
- CBCourtney BerrySep 20, 20251.0I have been going to tropical smoothie for years now and today was a bad experience. I was there with my mom after a workout and ordered a smoothie to split it. They offered to put it in two cups. When the man with the locs went to hand me the two smoothies I struggled to grab both and accidentally dropped one. I apologized for dropping it and they said it’s fine. I threw the empty cup away and waited for them to remake it for me. They proceed to make the smoothies of the guests that were waiting (rightfully so) and I waited. And waited…and waited. They did not say anything else and watched as my mom and I discussed me dropping it and waiting. After 7min of them saying nothing I asked the white woman with the dark buzz cut “do I need to reorder it?” And her response was “I mean do you want to reorder it?” And I said “oh you guys weren’t going to remake it?” And she responds with “no we don’t do that”. I said oh y'all didn’t say anything. You mean to tell me I spent 10 dollars on a smoothie and you’re not gonna remake it for an accidental drop! I’ve watched Starbucks remake drinks for people, the movies when you drop your popcorn. As a bartender of 5 years even I remake a drink when there’s all clear accidental drop. It’s just good customer service and what you do for your patrons because, accidents happen! I just couldn’t believe the lack of courtesy and understanding. Very very disappointing.
- TLTrina LawsonSep 13, 20251.0I literally had to walkout only because of the rudeness’s. I didn’t mind the waiting but the tone of I have 14 smoothies to make was letting me know to just leave:
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What types of food and beverages does Tropical Smoothie Cafe offer?
Tropical Smoothie Cafe offers fresh, made to order smoothies, wraps, flatbreads, bowls, and treats, including gluten free and vegan options.
What are the operating hours for dining in at Tropical Smoothie Cafe?
The dine-in hours are Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Is delivery available and what are the delivery hours?
Yes, delivery is available Monday to Friday from 7:00 AM to 8:45 PM, Saturday from 8:00 AM to 8:45 PM, and Sunday from 8:00 AM to 8:30 PM.
Can customers order food for pickup or curbside service?
Yes, pickup options include in-store and curbside pickup, available daily with hours matching the dine-in schedule, plus same-day delivery.
What payment methods does Tropical Smoothie Cafe accept?
They accept American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, Mastercard, and Visa.
Is there free Wi-Fi available at Tropical Smoothie Cafe?
Yes, free Wi-Fi is available for customers.
Where is Tropical Smoothie Cafe located?
It is located at 2389 Brandermill Blvd, Ste 104, Gambrills, MD 21054, in the Waugh Chapel Towne Centre.
Are there nearby places to visit before or after dining at Tropical Smoothie Cafe?
Yes, nearby places include The Columbia Bank and Fulton Bank for banking needs, European Wax Center and Bubbles Salons for beauty services, and Starbucks for coffee.
How can nearby stores like T-Mobile and Sprint Store help customers visiting Tropical Smoothie Cafe?
Customers can conveniently shop for mobile phones and electronics at nearby stores like T-Mobile and Sprint Store before or after enjoying their meal at Tropical Smoothie Cafe.
What family-friendly options does Tropical Smoothie Cafe offer, and what nearby stores support families?
Tropical Smoothie Cafe welcomes families and offers a children's menu. Nearby stores like Carter's and Justice provide children's clothing and essentials, making the area convenient for family outings.