Wendy's

3.8
468 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Gaithersburg, MD we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Gaithersburg, MD hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
18425 Woodfield Road, Gaithersburg, MD
20879, United States

Hours

Reviews

3.8
468 reviews
5 stars
207
4 stars
105
3 stars
69
2 stars
19
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times.

Food Quality

Mixed reviews on food quality; some praised freshness while others complained about cold or incorrect orders.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms.

Order Accuracy

Many customers experienced problems with order accuracy, often receiving incorrect items or missing items.

Management Issues

Negative feedback regarding management's handling of customer complaints and overall restaurant operations.
  • RS
    Roy Saini
    Oct 6, 2025
    1.0
    What a dunp. Bad service. Dirty dining area.. Cold food. Negative stars.
  • CH
    Charles H
    Oct 1, 2025
    1.0
    Do NOT dine at this wendys , our food was burned, fries tasted old and stale, and they refused to give us a refund or do anything for us when we told them. Staff was extremely rude and dismissive and they do not know how to treat a customer. On top of that their restaurant is extremely filthy with insects. I will notify corporate of this terribly run place
  • SM
    Sheryl Mason
    Sep 25, 2025
    5.0
    Some customers are very not thankful 🙄
  • DA
    Dagim Askal
    Aug 30, 2025
    1.0
    Bad customer service , really I like Wendy's but this branch is different , no more this place .
  • JG
    Jordan G
    Aug 24, 2025
    2.0
    Ordered food at 11:30pm while still at home. Food was only for 2 people. 2 burgers, chicken nuggets, and French fries. We arrived at the Wendy’s being the only people there. No one inside and no one in the drive thru. We sat and waited at the window for 10 mins. Our food was not ready. That was 20 mins from our order time. Mind you I’m writing this while still sitting here and the time is stilllll going by. This is the only Wendy’s that is close to me but if I could go somewhere else I would! They are not fast even when you are the only ones there!! Food is good though just so inconvenient when you want a quick bite and you have to wait a century.

Frequently Asked Questions About Wendy's

Is Flower Hill Wendy's still open?

Our apologies, this particular location is temporarily closed. Please check back soon for more updates.

Is the Wendy's location at 18425 Woodfield Road currently open?

This Wendy's location is temporarily closed. Please check back soon for updates.