McDonald's

3.6
592 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9100 Rothbury Dr, Gaithersburg, MD
20886, United States

Hours

Reviews

3.6
592 reviews
5 stars
244
4 stars
135
3 stars
58
2 stars
39
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful responses, and unresolved complaints.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and problems with mobile app orders.

Food Quality

Feedback on food quality was mixed; while some praised fresh and hot food, others reported stale or reheated items.

Cleanliness

Some reviews noted cleanliness and pleasant dining environments, while others mentioned dirty conditions and bad odors.

Drive-Thru Experience

The drive-thru service received both praise for speed and complaints about long wait times and order errors.
  • AA
    amilcar aleman
    Nov 10, 2025
    1.0
    I placed an order online to be picked up thru the drive thru and my wife got there presented the order order number they could not retrieve the order. So my have to come and pick me up and went back and followed the process through the drive thru and I showed the window lady the order number and she found the order , but the order had to be prepared and I had to wait another 5 minutes. The sad part of all this is that as a customer you try to call the store one picks up the phone. It is Hard for me to even think about giving this place a chance. This is not the first time..
  • AG
    Angela Tibaquira grijalba
    Nov 8, 2025
    1.0
    Siempre voy a este mc Donald's pero está noche la señorita victoria fue muy groserabybensima me torció los ojos desde adentro que tristeza que uno sale con hambre de trabajar para que la señeñoritabquenatiendevel mag Donald's lo trate a uno mal fue bastante grosera el que me termino de atender muy amable fue Hilton le agradezco muchacho por la sonrisa que me dió la necesitaba gracias Dios te bendiga
  • 33
    328
    Oct 31, 2025
    1.0
    Extremely frustrating and unprofessional. I’ve now had two bad experiences at this location because of the way they handle mobile orders. Last time, I placed a Counter Pickup order through the McDonald’s app. But when my son went to pick it up, they claimed the order was “Drive-Thru only” and refused to hand it over unless we drove up in a car. I was alone at my store and couldn’t leave, so the order was wasted and I had to reorder everything. This time, I made sure the app was set to Counter Pickup — double checked it — and even took a screenshot of the order details. Yet again, they refused to give my son the food, saying he had to bring the same phone the order was placed on. Why have mobile ordering if the verified order number, payment, and pickup option mean nothing? When I went in to explain this was their second mistake, the staff simply said, “I don’t know,” and didn’t offer any solution. And as if that wasn’t enough, they didn’t even include any sauce with our Chicken McNuggets. This McDonald’s location has poor training, no accountability, and terrible customer service. I’m done with this place.
  • LL
    Lisa
    Oct 24, 2025
    5.0
    Although I confess I do not eat most of McDonald's food, I do use the drive-thru to grab iced tea quite frequently. This location is one of THE BEST! I do not like sweet tea, and this location makes the best plain iced tea in the area. I will go out of my way to go to this McDonald's instead of visiting others in the area. Many McDonald's brew their iced tea in the same pots as they brew their coffee, which makes the tea taste terrible. This location DOES NOT. If you want good iced tea, go here.
  • AC
    Ana Calderon
    Oct 17, 2025
    1.0
    Worse customer services here! You charge $4 for a hot fudge to put one drip of fudge! So ridiculous I rather drive 3 mins more to a better McDonald’s with better customer service. Do not come here!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 9100 Rothbury Dr, Gaithersburg?

McDonald's at 9100 Rothbury Dr, Gaithersburg is open daily from 5:30 AM to 4:00 AM on weekdays and Saturdays, and from 6:00 AM to 4:00 AM on Sundays.

Does this McDonald's location have a drive-thru, and what are its hours?

Yes, this McDonald's has a drive-thru which is open Monday through Saturday from 5:30 AM to 4:00 AM, and on Sundays from 6:00 AM to 4:00 AM.