McDonald's

3.8
1198 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19388 Montgomery Village Ave, Gaithersburg, MD
20879, United States

Hours

Reviews

3.8
1,198 reviews
5 stars
529
4 stars
265
3 stars
164
2 stars
64
1 star
176

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight consistently poor customer service, with reports of rude staff and unprofessional behavior from management.

Order Accuracy

Customers frequently experience issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

There are complaints about the quality of food, including stale items and poor portion sizes, which detracts from the overall dining experience.

Cleanliness

The restaurant's cleanliness is often criticized, with reports of dirty tables and unsanitary conditions.

Management Issues

Several reviews point to ineffective management, with complaints about how managers handle customer complaints and their overall attitude.
  • NG
    Nii Ga
    3 days ago
    5.0
    The place is clean the drive thru worker is nice Good experience
  • CC
    C
    Oct 28, 2025
    1.0
    The app accepted the order but the store "is only accepting door dash"
  • LM
    Lhenny Medea
    Oct 24, 2025
    1.0
    This is the closest McDonald’s to my house, so I’ve been here a few times — but the service has consistently been terrible. The staff always seem rushed, and orders are often missing items or just plain wrong. Today’s visit was the last straw. I came through the drive-thru with two separate orders, but they combined them into one and I paid with Apple Pay before realizing. When I asked for a refund, they directed me to the second window. The manager, Yesenia, was rude and completely unapologetic. She told me to drive back around for the refund, and when I did, another manager, Nicole, handled it. Instead of asking what the issue was, Nicole immediately asked for my phone, processed the refund, and started chatting with a coworker about my situation — again, with zero apology or professionalism. I tried to explain that I still wanted to place my order but wanted to use my codes separately since they were for two different people. She dismissed me with a “we don’t do that” attitude. The frustrating part is that they didn’t even need to refund the entire order — just the portion that was wrong. Half the order was fine and had already applied the code, but because they refunded everything, I lost the ability to use the code “again” for the day. I wasn’t told that refunding it would cancel my code, even though technically it wasn’t “used” anymore since that’s the part they refunded. When I tried to explain that, Nicole got defensive and testy, eventually calling me names — which is completely unacceptable for anyone, especially a manager, let alone a fat one. Honestly, at this location, the “manager” title seems to be a fun little title they hand out rather than something that reflects true leadership or professionalism. This location desperately needs better management, customer service training, and consistency in how they treat paying customers.
  • MM
    mabina
    Oct 21, 2025
    3.0
    I was in and out. Quick service. I must have passed there on down time. Friendly staff. The food was good as expected. The fries were hot, just the way I like em.
  • AG
    Anthony Gualtieri
    Oct 20, 2025
    5.0
    Stopped here to get a friend a Big Mac, quarter pounder with cheese, and a large fry. I haven't been to Mickey D's in a decade so believe me I was surprised to see the food cost over $18. The service was friendly and quick. No idea about the food. I didn't eat it. I will say that the drive thru location is bad for the traffic flow around it.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Gaithersburg?

McDonald's in Gaithersburg is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's in Gaithersburg offers drive-thru service 24 hours a day, every day of the week.