Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlight consistently poor customer service, with reports of rude staff and unprofessional behavior from management.
Order Accuracy
Customers frequently experience issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Food Quality
There are complaints about the quality of food, including stale items and poor portion sizes, which detracts from the overall dining experience.
Cleanliness
The restaurant's cleanliness is often criticized, with reports of dirty tables and unsanitary conditions.
Management Issues
Several reviews point to ineffective management, with complaints about how managers handle customer complaints and their overall attitude.
NG
Nii Ga
3 days ago
5.0
The place is clean the drive thru worker is nice
Good experience
CC
C
Oct 28, 2025
1.0
The app accepted the order but the store "is only accepting door dash"
LM
Lhenny Medea
Oct 24, 2025
1.0
This is the closest McDonald’s to my house, so I’ve been here a few times — but the service has consistently been terrible. The staff always seem rushed, and orders are often missing items or just plain wrong.
Today’s visit was the last straw. I came through the drive-thru with two separate orders, but they combined them into one and I paid with Apple Pay before realizing. When I asked for a refund, they directed me to the second window. The manager, Yesenia, was rude and completely unapologetic. She told me to drive back around for the refund, and when I did, another manager, Nicole, handled it.
Instead of asking what the issue was, Nicole immediately asked for my phone, processed the refund, and started chatting with a coworker about my situation — again, with zero apology or professionalism. I tried to explain that I still wanted to place my order but wanted to use my codes separately since they were for two different people. She dismissed me with a “we don’t do that” attitude.
The frustrating part is that they didn’t even need to refund the entire order — just the portion that was wrong. Half the order was fine and had already applied the code, but because they refunded everything, I lost the ability to use the code “again” for the day. I wasn’t told that refunding it would cancel my code, even though technically it wasn’t “used” anymore since that’s the part they refunded. When I tried to explain that, Nicole got defensive and testy, eventually calling me names — which is completely unacceptable for anyone, especially a manager, let alone a fat one. Honestly, at this location, the “manager” title seems to be a fun little title they hand out rather than something that reflects true leadership or professionalism. This location desperately needs better management, customer service training, and consistency in how they treat paying customers.
MM
mabina
Oct 21, 2025
3.0
I was in and out. Quick service. I must have passed there on down time. Friendly staff. The food was good as expected. The fries were hot, just the way I like em.
AG
Anthony Gualtieri
Oct 20, 2025
5.0
Stopped here to get a friend a Big Mac, quarter pounder with cheese, and a large fry. I haven't been to Mickey D's in a decade so believe me I was surprised to see the food cost over $18. The service was friendly and quick. No idea about the food. I didn't eat it. I will say that the drive thru location is bad for the traffic flow around it.
What are the operating hours for McDonald's in Gaithersburg?
McDonald's in Gaithersburg is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's in Gaithersburg offers drive-thru service 24 hours a day, every day of the week.
Can I order McDonald's for delivery and what are the delivery hours?
Yes, delivery is available 24/7 for this McDonald's location, from 4 AM to 3:59 AM daily.
What payment methods are accepted at McDonald's Gaithersburg?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does McDonald's in Gaithersburg provide?
This McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a mobile app to order food from McDonald's Gaithersburg?
Yes, you can order using the McDonald's App available on iOS and Android.
Where is McDonald's located in Gaithersburg?
It is located at 19388 Montgomery Village Ave, Gaithersburg, MD 20879, USA.
Can I use curbside pickup or no-contact delivery at this McDonald's?
Yes, curbside pickup and no-contact delivery options are available at this location.
What nearby restaurants can I visit along with McDonald's in Gaithersburg?
Nearby restaurants include Vilma Taco Time, which offers Mexican and Latin American cuisine, and Donut King for pastries.
What other services are near the McDonald's on Montgomery Village Ave?
Close by, you can find Chavez Beauty Salon for beauty services, Griswold Dental Associates for dental care, and several ATMs like Bitcoin of America ATM for financial needs.