McDonald's

3.8
1208 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19388 Montgomery Village Ave, Gaithersburg, MD
20879, United States

Hours

Reviews

3.8
1,208 reviews
5 stars
533
4 stars
265
3 stars
166
2 stars
65
1 star
179

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned concerns about food quality, including stale items and unsanitary conditions.

Cleanliness

Customers noted that the restaurant was often dirty, with unclean tables and a lack of attention to hygiene.

Speed of Service

While some customers praised quick service, others reported long wait times and inefficiencies, especially during busy hours.
  • JB
    Jamilla Baskerville
    3 days ago
    5.0
    Food was fine but there was a rude employee there.
  • AM
    Andonis M
    Jan 5, 2026
    2.0
    It’s hit or miss here with food and service! You either going get terrible cold old food from warmer or you might get fresh prepared hot food! It’s 50/50 at best and doesn’t matter when you go it depends who is working! Best of luck
  • HE
    Hailey Enright
    Jan 1, 2026
    1.0
    extremely rude workers. won't give you your mobile order even if you've paid.
  • SK
    Sam Khojasteh
    Dec 23, 2025
    1.0
    YOOOO DO NOT COME TO THIS MCDONALDS THEY HAVE Rattatui RUNNING AROUND DISGUSTING
  • TM
    Timothy Mercer
    Dec 2, 2025
    3.0
    Ok where do I start? I am starving, like feeling my stomach touching my back kind of hungry. I go in with my client and we are met by the Boys from the Hood. Don't get me wrong, I am a black man raised in the projects, but never in my life would I sit in any establishment and carry on like a child with no home training. These 4 guys were using foul language, laughing with the staff, and being inappropriate with female patrons and staff (they laughed as if this were okay). I was glad when they finally left especially considering they weren't eating. It's this behavior that makes others feel uncomfortable and stereotype those of us who are not disrespectful lazy dastardly. This McDonald's would do better to keep this from occurring in their dining room.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Gaithersburg?

McDonald's in Gaithersburg is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's in Gaithersburg offers drive-thru service 24 hours a day, every day of the week.