Five Guys

4.1
325 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 653 Center Point Way in Gaithersburg is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Five Guys
653 Center Point Way, Gaithersburg, MD
20878, United States

Hours

Reviews

4.1
325 reviews
5 stars
166
4 stars
90
3 stars
28
2 stars
14
1 star
27

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries, noting them as delicious and fresh, though some mentioned issues with overcooking and order accuracy.

Customer Service

Feedback highlighted significant concerns regarding customer service, with many reviews mentioning rude staff, poor management responses, and a lack of attentiveness.

Cleanliness

The restaurant was often described as clean, with some customers appreciating the efforts made by staff to maintain hygiene.

Order Accuracy

Multiple reviews indicated frequent issues with order accuracy, including wrong items being received and mixed-up orders.

Pricing

Several customers commented on the high prices, suggesting that the cost may be deterring some from returning.
  • SQ
    Shar Tegral (Q)
    Nov 9, 2025
    5.0
    The fries, The Fries, THE FRIES!!!! Burgers are damned good as well but get some FRIES!
  • AK
    Arya Kh
    Oct 27, 2025
    3.0
    Love the burger as always. Even though they mixed our orders and put the wrong number on our burgers. My friend got my order of hot sauce, which wasn't nice...
  • AQ
    Andy Qu
    Apr 25, 2019
    5.0
    The burgers here stay good all the time.
  • JE
    Jason Eden
    Jan 22, 2019
    4.0
    Good burger and fries. Their fries are among the best in the fast food realm. I come here often.
  • SD
    SME DSW
    Jun 20, 2017
    5.0
    I had a small bacon cheeseburger with all the regular toppings except for mustard. I like Five Guys and find there prices are inexpensive for the taste and size of food they serve. The person who took my order was very pleasant. My order was also correct.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.