Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 15784 Shady Grove Road in Gaithersburg is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
640 reviews
5 stars
370
4 stars
166
3 stars
59
2 stars
19
1 star
26
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being delicious and fresh, although some noted inconsistencies in temperature and preparation.
Service Issues
Several reviews highlighted poor customer service experiences, including long wait times and staff communication problems.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices, feeling that the cost of meals is too high for fast food.
Cleanliness
The restaurant was frequently noted for its cleanliness, with positive comments about the condition of the dining area and restrooms.
Portion Sizes
Customers appreciated the generous portion sizes of fries, though some felt the burger sizes were not as satisfying given the price.
- MPMiguel Angel Chilo P.Sep 29, 20255.0Good
- PMPaul MerrittSep 20, 20255.0Best fries I've had at any 5 guys. Perfect amount of salt, not one fry was undercooked. Stars were aligned this visit.
- KGKenny GeeSep 18, 20251.0Tipping in advance is a terrible move!!! The people have to training. No situational awareness. They see you coming but ignore you until u say something to pickup order.
- GTGrady TuckerAug 14, 20251.0My burger was a little warm. Not hot. How do you cook a warm burger? It did nor have any meat flavor. Just tasted like salt. This is the third time I have had this poor experience since 5 has been sold. Just sad.
- DODipak OzaJul 5, 20254.0Burgers, fries and milkshakes. That pretty much sums up the menu for five guys. They make absolutely fresh fries and also burgers. So in that sense the stuff is delicious 😋.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 15784 Shady Grove Road accept reservations?
No, Five Guys at 15784 Shady Grove Road does not accept reservations.
What are the operating hours for dining in and delivery at this Five Guys location?
The restaurant is open daily from 11:00 AM to 10:00 PM for dining, and delivery is available from 11:00 AM to 9:30 PM every day.
Can I order Five Guys food for delivery or pickup online?
Yes, you can order from Five Guys online for both delivery and in-store pickup through their official ordering site at https://order.fiveguys.com/location/shady-grove-road/menu or via their app.
Does Five Guys offer a highly customizable menu?
Yes, Five Guys offers over 250,000 ways to customize your burger and more than 1,000 milkshake combinations, allowing you to tailor your order to your liking.
What payment methods are accepted at Five Guys on Shady Grove Road?
They accept major credit cards including American Express, Visa, MasterCard, Discover, as well as cash, Apple Pay, and Android Pay.
Are there gluten-free options available at this Five Guys?
While buns and some condiments contain gluten, Five Guys offers sandwiches without buns through wraps or bowls to accommodate gluten-free preferences. Cross-contamination risk exists, so check allergen information for details.
Is the Five Guys Veggie Sandwich a vegetable patty?
No, the Veggie Sandwich is not a veggie patty but a mix of peppers, onions, mushrooms, and optional cheese, customizable as you like.
What nearby restaurants can customers visit alongside Five Guys?
Customers can also explore nearby options such as Pieology Pizzeria for pizza, Chicken Out Rotisserie for American cuisine, Mama's Latin American Cuisine for Mexican dishes, and La Kaleta 28 offering Peruvian and bar options.
Are there nearby retail and service establishments customers might find convenient when visiting Five Guys?
Yes, nearby retail stores like Nordstrom Rack and Men's Wearhouse, as well as services like Allure Nail Spa and Oasis Spa, offer shopping and relaxation opportunities before or after dining at Five Guys.
What transit or location hints can help customers find Five Guys at 15784 Shady Grove Road?
Five Guys is located at 15784 Shady Grove Road in Gaithersburg, within a shopping area that includes other recognizable spots like Chesapeake Bagel Bakery and Amazon Fresh, making it easy to find.