Dunkin'

3.8
217 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Gaithersburg, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12168 Darnestown Rd, Gaithersburg, MD
20878, United States

Hours

Reviews

3.8
217 reviews
5 stars
95
4 stars
54
3 stars
22
2 stars
12
1 star
34

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted issues with staff being rude, unhelpful, or displaying a lack of professionalism.

Service Quality

Customers frequently reported inconsistent service, including incorrect orders, slow service, and lack of product knowledge among employees.

Cleanliness and Maintenance

Several reviews mentioned cleanliness issues, including unpleasant odors and unsanitary conditions.

Product Quality

There were complaints about stale donuts and poorly made drinks, indicating a decline in product quality.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good service at certain times.
  • JJ
    J Jj
    Nov 4, 2025
    1.0
    They made my drink incorrectly the past 3 orders and the workers there always have a bad attitude.
  • RR
    Ratchet Racing
    Oct 15, 2025
    1.0
    I don't think the employee there cares to work. Oct 15 at around 4:45PM I came in to purchase donut holes and the Halloween bucket. The store was empty. The worker wasn't even around and I was inside for quite some time. When she finally woke up and came out to the front she was lost ans confused. I asked her about the Halloween bucket and she did not know what I was talking about. She went to the back again to "look for the bucket" but disappeared for a long time again. I hope the owner checks the cameras and verify what their employees do since they clearly aren't doing their job.
  • MS
    Monnika Scott
    Sep 16, 2025
    1.0
    I had to ask the cashier to stay calm, otherwise I couldn't order. It's one thing to be fast, it's another to be efficient. But the cashier was fast but terribly disruptive.
  • ML
    Mark Levitan
    Jul 28, 2025
    2.0
    I walked in to pick up my online order. The employee came from the back with phone in one hand watching a YouTube video and a glove on the other hand. I know I came in early to pick up my food that I made online so I patiently waited. While waiting. I noticed the employee set his phone onto the counter where food is prepared. On the other hand, he had a glove and proceeded to grab the food from the refrigeration unit and build my order. I asked him to change the gloves. He said my glove is clean. I said you were just holding your cell phone. He looked at me condescendingly he then ripped off his gloves. Proceeded to not wash his hands and put on new gloves. Then looked at me and said is that good? I told him you should wash your hands. It's required by the health department. Before putting on new gloves. He prepared the order. There were flies flying around inside the location. Multiple health department violations visually seen. 7/28 7:26p please I hope management can teach him decent simple food safety standards.
  • JC
    Joe Carrillo
    Dec 6, 2024
    1.0
    So we stopped by on a last minute decision for. Delicious ice cream cone (yes it was 30 degrees, but when an urge hits, it hits hard). Anyway it was roughly 15 minutes before closing and they were out of Rocky Road ice cream so I settled for Chocolate and my wife had butter pecan. As we started our drive home we realized both flavors were victims of freezer burn. Sadly not the first time I’ve been disappointed at Dunkin’s (maybe you should combine baskin and Dunkin’s). Of course we turned around but the store was closed and we could get our money back. I think it is ridiculous that something you are known for was so horrible we tossed them. Seriously, your profits won’t be around much longer if you continue to 1). Put profits way ahead of quality 2). Just give anyone a license to sell your product 3). Ignore quality control. I won’t be back to this location (4 strikes is very generous) regardless of my need for ice cream Regardless I want my $10 back, I don’t want a credit because I’ll never go back. Disappointed

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Gaithersburg, MD?

Dunkin' in Gaithersburg is open from 4:30 AM to 9:00 PM Monday through Saturday, and from 5:00 AM to 9:00 PM on Sunday.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.