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Dunkin'

3.8
(217 reviews)

Business Details

(301) 947-3496
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Gaithersburg, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12168 Darnestown Rd, Gaithersburg, MD
20878, United States

Hours

Reviews

3.8
217 reviews
5 stars
95
4 stars
54
3 stars
22
2 stars
12
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, incorrect orders, and slow response times.

Cleanliness

Several customers noted cleanliness issues, including unpleasant odors and unsanitary conditions.

Product Quality

Customers expressed dissatisfaction with food quality, including stale donuts and poorly made drinks.

Staff Attitude

Many reviews mentioned staff having a negative attitude, with instances of rudeness and lack of professionalism.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and quick service during their visits.
  • JJ
    J Jj
    Nov 4, 2025
    1.0
    They made my drink incorrectly the past 3 orders and the workers there always have a bad attitude.
  • RR
    Ratchet Racing
    Oct 15, 2025
    1.0
    I don't think the employee there cares to work. Oct 15 at around 4:45PM I came in to purchase donut holes and the Halloween bucket. The store was empty. The worker wasn't even around and I was inside for quite some time. When she finally woke up and came out to the front she was lost ans confused. I asked her about the Halloween bucket and she did not know what I was talking about. She went to the back again to "look for the bucket" but disappeared for a long time again. I hope the owner checks the cameras and verify what their employees do since they clearly aren't doing their job.
  • MS
    Monnika Scott
    Sep 16, 2025
    1.0
    I had to ask the cashier to stay calm, otherwise I couldn't order. It's one thing to be fast, it's another to be efficient. But the cashier was fast but terribly disruptive.
  • JC
    Joe Carrillo
    Dec 6, 2024
    1.0
    So we stopped by on a last minute decision for. Delicious ice cream cone (yes it was 30 degrees, but when an urge hits, it hits hard). Anyway it was roughly 15 minutes before closing and they were out of Rocky Road ice cream so I settled for Chocolate and my wife had butter pecan. As we started our drive home we realized both flavors were victims of freezer burn. Sadly not the first time I’ve been disappointed at Dunkin’s (maybe you should combine baskin and Dunkin’s). Of course we turned around but the store was closed and we could get our money back. I think it is ridiculous that something you are known for was so horrible we tossed them. Seriously, your profits won’t be around much longer if you continue to 1). Put profits way ahead of quality 2). Just give anyone a license to sell your product 3). Ignore quality control. I won’t be back to this location (4 strikes is very generous) regardless of my need for ice cream Regardless I want my $10 back, I don’t want a credit because I’ll never go back. Disappointed
  • AF
    Ashley Flores
    Aug 18, 2020
    1.0
    The donuts are good but the person doing the orders gives a bad attitude and this is the second time she does that.

Brand Certified Facts from Dunkin'

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Certified February 22, 2026Yext Knowledge Graph
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