Brand Certified
Dunkin'
4.0(522 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
20 Montgomery Village Ave, Gaithersburg, MD
20879, United States
Certified by Dunkin' • Feb 22, 2026
(301) 869-3865
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Gaithersburg, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
4.0
522 reviews
5 stars
265
4 stars
123
3 stars
55
2 stars
26
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for friendliness while others were reported as rude and unhelpful.
Order Accuracy
Several reviews mention issues with incorrect orders and misunderstandings, particularly with drink preparations.
Cleanliness
Customers noted cleanliness issues, particularly with the floors and overall hygiene, suggesting a need for improvement.
Product Quality
While some customers enjoyed the coffee and donuts, others reported stale items and poor food quality.
Timeliness
Many reviews highlighted slow service, especially during busy times, and issues with the location not opening on time.
- BDBerel Dubov2 days ago1.0For some reason this Dunkin is just disgusting. The drinks do not taste the same like other locations. The place is dirty. The walls and ceilings are stained and need a full deep clean or even a remodel. We don't like this one and we won't come here
- SASophianna Apergis3 days ago1.0Terrible experience. Our iced lattes were made with expired oat milk. They were slimy and undrinkable. I realized soon after I left, so I called and asked for a refund and they refused. They told me to come back in person for a refund and hung up the phone on me. I came back hours later and they made it extremely difficult to get a refund, claiming that I needed to have the drinks with me.
- BBBhaswanth BenedictJan 4, 20261.0Aunty did not open door at 5:10 AM on Sunday. Lights out-door locked
- CMCecilia B. Constanza MunozDec 24, 20254.0The cashier was very nice..she's speaks Spanish. I didn't remember her name..
- FTFunn TravelerDec 21, 20251.0Male night manager is rude. I came at 8 pm to order an iced latte and he said their machine start self cleaning at 8pm, and so I could not order it. Isn’t 8 pm too early to clean when you close at 10 pm? It gives me the impression that he just did not want to make any drinks at that time of the night. I just ended up ordering some donuts. When I got home they were stone cold. Would not recommend this place
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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