Business Details
About
Mexican Restaurant
Chipotle Gaithersburg Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,001 reviews
5 stars
416
4 stars
196
3 stars
87
2 stars
57
1 star
245
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unhelpful staff, with complaints about poor customer service and favoritism among employees.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about bland flavors, incorrect orders, and insufficient portion sizes.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and unsanitary conditions in the kitchen.
Order Accuracy
A significant number of customers experienced issues with incorrect or incomplete orders, particularly with online and to-go orders.
- MGMatthew Glawson6 days ago1.0the employees were disrespectful and barely cared about their job, just threw the food into the bowl and acted as if me and my friend were a nuisance to them besides the cashier, the rest of the staff at the line were outrageously horrible
- TRTomi RodgersJan 4, 20261.0This Chipotle is by far the worst Chipotle I've been to. It's always dirty (tables/floor/drink station). The staff are rude as ever and the food isn't made as the other Chipotles. Today was my last time going to this location. The woman who handed me my food was beyond rude, I was so taken back because all I said was "have a good night". Management DO BETTER
- CMCarla MarshallJan 3, 20261.0I have ordered delivery multiple times trying to give this location another chance but the staff cannot follow simple instructions. Adding ingredients that were not listed for an order. I have ordered in person as well and the staff are rude and talk amongst themselves instead of adding food to the orders. Even when it’s slow they still mess up on orders. Get it together over there!
- RRRafaelDec 21, 20251.0Terrible service from the manager who was yesterday I am a manager in another chipotle, yesterday the day of the bogo I went with the family to buy a chipotle to this chipotle I showed him the photo that I could buy two quesadillas and one of them was going to be free and the manager told me no it is not true when I still read the image that if it was true since the bogo said that she could choose bowl burrito quesadilla and tacos 🙄 terrible that manager I hope you fix that feedback from that manager to be able to give a good service to the very bad customer
- AIAnya ImedaDec 17, 20252.0Moved to the area a few months ago and I’m a Chipotle fanatic, but unfortunately this location is by far the WORST taste wise. This isn’t just today but every time I come here. The chicken has no flavor. Guacamole has no flavoR. Corn NO FLAVOR Even their sauce is mediocre. I am looking for salt and pepper, which they don’t have either. i’m currently eating this bland food ( at least attempting to) as I am just coming from the gym and only had water today. The crazy thing is as I’m typing this a couple next to the table. I’m sitting at are saying the same thing. Service is good. Everyone is nice enough, but please use some seasoning when cooking. PLEASE FOR THE LOVE OF GOD!!!!
Frequently Asked Questions About Chipotle Mexican Grill
What are the main menu offerings at Chipotle Mexican Grill in Gaithersburg Square?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.
What are the operating hours of Chipotle Mexican Grill in Gaithersburg Square?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Gaithersburg?
It is located at 564 N Frederick Ave, Gaithersburg Square Shopping Center, Gaithersburg, MD 20877.
Can I order Chipotle online for pickup or delivery?
Yes, you can order online through their website or app with options for in-store pickup and delivery.
Does Chipotle Gaithersburg Square accept credit cards and offer catering services?
Yes, they accept credit cards and offer catering and catering delivery services.
How can I contact Chipotle Mexican Grill in Gaithersburg for inquiries or reservations?
You can call them at +1 240-632-3228 or email md.0103.gaithersburg@chipotle.com.
Is Chipotle Mexican Grill in Gaithersburg welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers and is inclusive.
What beauty and spa services are available near Chipotle Gaithersburg Square?
Nearby you can find salons and spas such as Olga's Hair Braiding, Covet Salon, Aum Spa, and Eunoia Beauty Bar for hair, waxing, and other beauty treatments.
Which dining options near Chipotle Gaithersburg Square offer different cuisines?
You can explore nearby restaurants like Minerva Express for Indian cuisine, Quickway Japanese Hibachi for Japanese food, and Tropical Smoothie Cafe for smoothies and American dishes.
What shopping and service centers are close to Chipotle Mexican Grill in Gaithersburg Square?
Close by are stores and services like Bed Bath & Beyond, Marshalls, Allure Jewelers, and services such as Fix My Phone and The Lord Of The Keys locksmith.