West is also a neighborhood restaurant/alehouse. West’s scratch kitchen is also unique in our use of a wood-burning grill, lending an oaky flavor and depth to our burgers, chicken, steak, and fish. For those looking to pair their food with a fine craft beer, we carry 36 drafts that rotate beers from breweries around the nation. We also feature beers from most of the local breweries, a list that grow daily. Our staff is friendly, knowledgeable and always ready to recommend their favorite meal, or to help you sample beers until you find one you like.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.