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Wendy's

3.6
(352 reviews)

Business Details

(240) 680-9099

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5000 Buckeystown Pike, Frederick, MD
21704, United States

Hours

Reviews

3.6
352 reviews
5 stars
149
4 stars
72
3 stars
37
2 stars
31
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Several reviews mentioned issues with food quality, including cold, stale, or improperly prepared items.

Customer Experience

Many customers expressed dissatisfaction with the overall dining experience, citing unprofessional behavior from staff and lack of communication.

Pricing Concerns

Customers noted that prices have increased while the quality of food and service has declined.

Positive Feedback

Despite the negative reviews, some customers praised the food quality and service during specific visits.
  • HB
    Harry Brinkley
    Feb 10, 2026
    5.0
    Food was hot and fresh and the service was very friendly
  • AL
    Anderson Lenk
    Feb 5, 2026
    1.0
    I’ve always liked this Wendy’s never had a problem. But today I asked for a tangerine twist lemonade. After being handed the wrong drink (it was yellow) and asking for my money back they refused and handed me this. Most definitely the dumbest store run by the dumbest people it’s not that hard to tell me y’all don’t have it. Don’t hand me a Hi C when I asked for one of special lemonades y’all have out there on the drive through menu.
  • CM
    Craig Moss
    Dec 9, 2025
    2.0
    Not sure why I was charged for sauce ,when I ordered nuggets And only 1 sauce is provided
  • EM
    Evette Martin
    Oct 25, 2025
    1.0
    This post is for the Wendy’s located at 5000 Buckeystown Pike in Frederick. I believe the Flynn Group owns this store. I have been trying to contact the supervisor for this Wendy’s location and the number the manger (Becky) provided no one answers and the messages are full. I went thru the drive through on October 25 around 1:30. Initially I thought the store was closed because the parking lot was empty and no one was in the drive through. Normally I would have not stopped and ordered from Wendy’s but my son wanted a frosty. We ordered 2 meals (2 #1’s, single burger meals) totaling about $25 and requested 2 ranch dips. Pulled over the dip wasn’t in the bag, so my son went in and asked for the ranch dips. He was told he had to pay for them. So I then went in thinking there was a mistake, nope!, said I had to pay for the dip. I explained I just paid $23.09 for 2 meals, one of which I requested just ketchup on. So should I have received a credit for the lack of lettuce, tomato, pickles, onion and mayo that was not on the one burger. Wendy’s sales have been way down, you think retaining customers would be their top priority. We usually would have gone to chick fil A, who I might add always, always provides their customers with ranch dip upon request and hands it over with a courteous smile. We will not be back.
  • BK
    Brian Kelly
    Oct 22, 2025
    1.0
    To dang expensive. I punched a frosty and departed.

Frequently Asked Questions About Wendy's

Is 5000 Buckeystown Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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