Papa Johns Pizza

3.4
205 reviews
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Business Details

911A N EAST ST, Frederick, MD
21701, United States
(301) 698-7272
https://locations.papajohns.com/united-states/md/21701/frederick/911a-n-east-st?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Frederick, MD, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Frederick pizza for any occasion. Call us for pizza delivery in Frederick or stop by 911A N EAST ST for carryout to order the best pizza in Frederick, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
911A N EAST ST, Frederick, MD
21701, United States

Hours

Reviews

3.4
205 reviews
5 stars
93
4 stars
32
3 stars
10
2 stars
13
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with cold, poorly made, or incorrect pizzas, with some describing them as inedible or worse than frozen pizza.

Customer Service

While some staff members received praise for their friendliness and helpfulness, numerous reviews highlighted rude management and poor customer service experiences.

Delivery Issues

Customers frequently complained about long wait times for delivery, incorrect orders, and missing items, leading to frustration and disappointment.

Staffing Problems

Several reviews noted that the location is often understaffed, resulting in slow service and overwhelmed employees.

Positive Experiences

Despite the negative feedback, there were several positive reviews praising specific employees for their exceptional service and the quality of the pizza on certain occasions.
  • PF
    Paul Ford
    Nov 14, 2025
    1.0
    Please tell the kid with the puffy hair to not trip pizza boxes at a 45 degree angle to check the label. Got a smushed pie
  • VN
    V N
    Oct 18, 2025
    1.0
    Pizza delivered cold.
  • EB
    Eric B
    Oct 13, 2025
    1.0
    Place is insanely understaffed. Management and ownership are a joke. Franchisee should have their association stripped.
  • ML
    M B (High life!)
    Oct 10, 2025
    1.0
    It sucked
  • DF
    Diane Fouché
    Sep 16, 2025
    2.0
    This is so painful to write... this Papa John's isn't good. It's bad. I can't say they're all bad. They used to be the go-to! But after our third trip here, ugh! It's awful. Almost inedible. Worse than a frozen pizza. Please! Do not eat here and believe their food is Papa John's quality! Never enough sauce. Overcooked. Cheap on toppings. Extra cheese? Extra pepperoni? You'd never know it from your pizza. We got an onion, just one, on one of our pizzas. And last night, a random mushroom. I guess they were free gifts on otherwise dry and tasteless pizza. They've his lost their edge. I don't even think this location even uses Papa John's recipes. This location is crazy busy, but their pizza is so inferior to other Papa John's pizza. I beseech you! Go anywhere else!!!
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Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for delivery at Papa Johns Pizza in Frederick, MD?

Delivery service operates from 10:30 AM to 11:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:30 PM on Friday and Saturday.

Can I order carryout from Papa Johns Pizza in Frederick, MD?

Yes, carryout service is available daily from 10:30 AM to 10:30 PM at 911A N EAST ST, Frederick, MD.