CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Frederick is here with warmth and welcome. Panera Bread. Food as it should be.
Customers generally enjoy the food, but there are complaints about inconsistent quality and portion sizes.
Service Issues
Many reviews highlight poor customer service, including rude staff and incorrect orders.
Cleanliness
Several customers reported unsanitary conditions, including dirty tables and bathrooms.
Staff Friendliness
While some staff members are praised for their friendliness, others are criticized for their poor attitudes.
Order Accuracy
Frequent issues with online and in-store orders being incorrect or incomplete.
LL
Leton
Nov 17, 2025
1.0
order for Rapid Pick-Up was not on shelf, which is unfortunately usual for this location. Instead an older bald man wearing ear buds kept screaming at me "what do you want?! What your name?!" He clearly did not comprehend my replies because he was wearing ear buds, yet somehow he seemed unaware it would affect his hearing, so he just walked away in a huff. Very unprofessional and unpleasant behavior that makes me hesitant to give my business to panera again. Contacted their online feedback, absolutely no response.
EE
Erika
Nov 16, 2025
2.0
Panera has been going downhill for years. This isn't new. Overpriced and always something missing, especially if you order to-go. Usually still hungry after meals because their portions are insanely small. Nearly always a long wait.
OP
otto pototschnik
Oct 30, 2025
5.0
Good food...many choices... friendly employees.
AA
Ashlee Asil
Oct 26, 2025
5.0
"I love this penera Everything is perfect – the employees are friendly, the food is great, the service is fast, and the warm greeting really makes a difference. Keep up the good work!"