CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Frederick is here with warmth and welcome. Panera Bread. Food as it should be.
Customer experiences with staff vary widely, with some praising friendly service while others report rudeness and unprofessional behavior.
Order Accuracy
Many customers expressed frustration with incorrect orders, especially with online and takeout orders, indicating a recurring issue with order fulfillment.
Food Quality
While some customers enjoy the food, others noted declining quality and portion sizes, with specific complaints about items being poorly prepared or missing ingredients.
Cleanliness
Multiple reviews highlighted concerns about cleanliness, with reports of dirty tables and unsanitary conditions in the restaurant.
Overall Experience
The overall sentiment is mixed, with some customers appreciating the atmosphere and food while others express disappointment and a lack of consistency.
JS
Jen Schweizer
Dec 8, 2025
5.0
We stopped by for lunch and were pleasantly surprised to be greeted by Grace...in ASL, our home language when she noticed we were signing. Even though the restaurant was busy at the time, she took the time to make sure our order was correct and that we were satisfied. Thank you, Grace! We appreciate you!!
CC
chop
Nov 28, 2025
5.0
kurt burnt my sandwich
LN
l n
Nov 17, 2025
1.0
order for Rapid Pick-Up was not on shelf, which is unfortunately usual for this location. Instead an older bald man wearing ear buds kept screaming at me "what do you want?! What your name?!" He clearly did not comprehend my replies because he was wearing ear buds, yet somehow he seemed unaware it would affect his hearing, so he just walked away in a huff. Very unprofessional and unpleasant behavior that makes me hesitant to give my business to panera again. Contacted their online feedback, absolutely no response.
EE
Erika
Nov 16, 2025
2.0
Panera has been going downhill for years. This isn't new. Overpriced and always something missing, especially if you order to-go. Usually still hungry after meals because their portions are insanely small. Nearly always a long wait.
AA
Ashlee Asil
Oct 26, 2025
5.0
"I love this penera Everything is perfect – the employees are friendly, the food is great, the service is fast, and the warm greeting really makes a difference. Keep up the good work!"