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McDonald's

3.4
(814 reviews)

Business Details

2411 Osprey Way, Frederick, MD
21701, United States
(301) 662-1972
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2411 Osprey Way, Frederick, MD
21701, United States

Hours

Reviews

3.4
814 reviews
5 stars
298
4 stars
147
3 stars
135
2 stars
67
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, particularly in the restrooms and dining area.

Order Accuracy

Many customers experienced missing items or incorrect orders, leading to frustration and disappointment.

Staff Performance

While some employees were praised for their friendliness and helpfulness, others were criticized for their attitude and lack of professionalism.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported issues like undercooked items.
  • CS
    Chelsey Sanchez
    6 days ago
    2.0
    Always gets order wrong
  • MJ
    M J
    Jan 31, 2026
    1.0
    Change your online hours you just wasted an hour of my life
  • TC
    Thomas Chase
    Dec 29, 2025
    2.0
    It is annoying that you do not give ketchup out with meals and it is no longer out for the customer and now I have to go up to the counter to ask for ketchup. But now there are not any napkins out? I got 2 napkins when ordered 3 meals? And I have to go wait at the counter for 2-3 minutes to ask for napkins now too? If you are going to hide everything behind the counter, have someone available to get me what I need, napkins and ketchup are not special requests. Your food is no longer cheap and now the service is terrible.
  • RA
    Rannie Ayoub
    Nov 28, 2025
    5.0
    Sheree (hope I spelt this right) is AMAZING. I know this is a McDonalds, but she actually is attentive and polite to the pint you may forget that. She has been the sole reason I have continued to come here week after week. She always smiles, had a cheery attitude and never hesitates to help get you what you need. Super thankful for her being at this location!
  • BB
    Boo
    Nov 3, 2025
    1.0
    This just happened, we ordered online two big breakfast platters, everything was paid for and we have a receipt for it. It was confirmed by the 1st window and when we got to the second window, a woman working the second window claimed to not have any proof of the order despite us showing her proof on the app. It seems like she might’ve given our order away as she tried to hand us a different order and was too lazy to remake it for us. She told us it wasn’t in the system therefore she can’t give us our order but if it wasn’t how did the man in the 1st window confirm our order? We wasted $15.07 for no reason. I can understand if there was a miscommunication or a glitch in the system but to be told and shown proof and not resolve anything is beyond lazy and is theft. I understand food service is a mentally taxing job BUT I would appreciate if certain workers would not take it out on the customers who just want to be in and out and cause no problems! I was extremely disappointed by this morning and advise for others to be weary of online ordering especially if you need to budget and save money!

Frequently Asked Questions About McDonald's

What are the main operating hours for McDonald's at 2411 Osprey Way, Frederick, MD?

McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open daily from 5:00 AM to 11:00 PM, extending to midnight on Fridays and Saturdays.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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