McDonald's

3.7
1327 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1399 W 7th St, Frederick, MD
21702, United States

Hours

Reviews

3.7
1,327 reviews
5 stars
531
4 stars
312
3 stars
241
2 stars
90
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiencing delays of over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food, leading to customer frustration.

Food Quality

While some customers praised the food as hot and fresh, others complained about greasy, undercooked, or stale items.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms, was a common concern, with reports of unsanitary conditions.

Customer Service

Customer service experiences varied, with some staff receiving praise for their friendliness, while others were criticized for rudeness or lack of attention.
  • AT
    Antoine Thomas
    Nov 18, 2025
    5.0
    Always good service
  • TI
    Theresa Ives
    Nov 15, 2025
    2.0
    The music was so loud in the restaurant, my order of 2B meal was wrong as well as an extra fries. I've called four times and its obvious nobody can hear the phone.
  • QN
    Q N
    Nov 9, 2025
    1.0
    The location smells like open sewer. Hopefully I don't get sick eating here Edit: chicken and buns burnt
  • YJ
    young Jee
    Oct 30, 2025
    4.0
    Food is good but where is my monopoly stickers I ordered 2 items that comes with .. stickers.. so 😔 they must kept it.
  • LD
    Lan DO
    Oct 14, 2025
    1.0
    Happens every time - I usually always come thru the drive thru but seems like every single time I go to this "Fast Food Restaurant", its anything but fast. When I try to get my order, I usually tell the employee who's working the drive thru what I want, easy right, but they always get confused and after I'm done telling them about three times what I would like, its like 5 minutes have passed trying to get a morning sandwich with a coffee, simple. So why does it take SO long to go thru this drive thru and many many times I get people who don't understand what they're offering, that's the biggest frustration when the employees say "what" or "I don't understand" and then it has to go to the manager I'm assuming, who clearly understands what I'm saying. This is one McDonalds I would easily say, get ready for a non-fast food restaurant, because by the time your order gets in, you'll be there stressed. The last person who helped me was so bad, and he was working in the evening late at night and had a big mustache, didn't get his name but it was so bad that I had to go into the store where they were playing loud Mexican music, after spending 5 minutes at the drive thru and he still didn't get what I was asking. Happily the manager - Cathy, was so helpful seeing that I was a bit stressed and upset that she made it easy for me and didn't ask a lot of questions, thank goodness for people like her, who clearly understand when all we want is a simple burger and fries that shouldn't take 10 minutes in a fast food place. This is one place would say if you go there, get ready for the wait and people who just don't get it.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's dine-in service?

McDonald's dine-in service is open daily from 5:00 AM to midnight.

Is the McDonald's drive-thru open 24 hours?

Yes, the drive-thru is open 24 hours every day, from midnight to 11:59 PM.