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Jimmy John's

3.3
(172 reviews)

Business Details

5221 Presidents Ct, Frederick, MD
21703, United States
(301) 898-2628

About

Sandwich Restaurant

Location

Jimmy John's
5221 Presidents Ct, Frederick, MD
21703, United States

Hours

Reviews

3.3
172 reviews
5 stars
72
4 stars
25
3 stars
13
2 stars
14
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, dismissive attitudes, and unprofessional behavior.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong toppings, leading to dissatisfaction.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported inconsistencies in portion sizes and quality.

Delivery Issues

Frequent complaints about delivery delays, cancellations, and lack of communication regarding orders were noted.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including reports of unclean facilities and improper food handling.
  • MM
    Michael Munoz
    2 days ago
    1.0
    It was the worst sandwich I've had in many years! Cold more bread than anything and flavorless! I bought a small and had to throw half of it away!! I do not recommend this establishment!!
  • EP
    Ed Porter
    Feb 23, 2026
    2.0
    Tried to order on a Monday and was told no driver available. They only have one driver and I can not get my delivery and my order was cancelled and I did not get my point back. Spoke to manager who would not give me corporate phone number.
  • BB
    Bre
    Feb 3, 2026
    1.0
    I Ordered online and ask for no cheese and for the sub to be cut in half and to add mayo. The sub was not Cut in half and had cheese on it, with barely any mayo.
  • JB
    Justin Bruni
    Jan 21, 2026
    1.0
    Everything is more expensive and Jimmy John’s is no exception. Hard to appreciate paying more when employees are watching movies on IPads while making bread. You guys can watch Pirates of the Caribbean later?!
  • JW
    John W
    Jan 19, 2026
    2.0
    You will never pay a fair price for a sandwich here. Small meat and cheese portions, deceptive deal ads. 1$ lcombo only applies to one sandwich size, and they won't tell you until after ringing you up. Charged me for two cheese sides for a giant sandwich. They won't toast originals for some reason. Go to Subway instead.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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