Dunkin'

3.8
348 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Frederick, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2198 Old Farm Dr, Frederick, MD
21702, United States

Hours

Reviews

3.8
348 reviews
5 stars
163
4 stars
74
3 stars
34
2 stars
20
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including unfriendly staff and incorrect orders.

Order Accuracy

Many reviews highlighted issues with order accuracy, including wrong items and missing items.

Cleanliness

Some customers noted that the location was clean, while others reported unsanitary conditions.

Product Quality

Feedback on food and drink quality was mixed, with some enjoying the coffee and donuts, while others found them cold or poorly prepared.

Customer Experience

Overall customer experience varied significantly, with some praising the staff and service, while others expressed frustration with the service and atmosphere.
  • GF
    Greg Salley -Realtor Long & Foster
    Dec 12, 2025
    4.0
    Went to drive thru today to get a medium coffee, A cocoa mocha iced coffee, and a box of munchkins and the drive thru went seamlessly until I got up to the window. The order was taken correctly, and my drinks and munchkins were waiting on the counter for 5 minutes while I sat at the drive thru waiting for the guy a woman to stop talking to each other long enough for him to hand my items out to me. Other than that, everything I got was exactly how it was supposed to be.
  • SC
    Soraya Carr
    Nov 18, 2025
    5.0
    I had an issue with my drink that I purchased on a mobile order and I had to request a refund from corporate who was absolutely no help and despite that being the process Martha, who works at this location after her getting unhelpful outreach from corporate, was able to fix the situation for me, which I appreciate. While the issue wasn’t her fault, she took ownership and addressed it and you don’t find that all the time I still have an issue with corporate, but this store handled things well.
  • PV
    Patricia Vargas
    Oct 21, 2025
    1.0
    This Dunkin’ is giving the brand a bad name. The staff never greets anyone and always look unhappy. The food is either cold or burnt, and the coffee often tastes watered down. Really disappointing for my neighborhood location.
  • SA
    Selena Allison
    Sep 28, 2025
    1.0
    Poor service. Completely careless unfriendly young male employee on 2 separate occasions. We would go more often if the staff was welcoming.
  • MB
    Marie B
    Jul 19, 2025
    1.0
    Every time I came here I don't feel welcome. The staff are not friendly at all. I actually stopped going here because of the staff. I went here recently to give it another shot and they have the same attitude they are not friendly at all. Very disappointing! They do have good coffee and donuts but it's not worth dealing with their poor attitude! I'll spend my hard working money and go to Starbucks where they are friendly!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 2198 Old Farm Dr, Frederick, MD?

Dunkin' at 2198 Old Farm Dr in Frederick, MD is open daily from 5:00 AM to 8:00 PM.

What special drinks are available during the holiday season at this Dunkin' location?

During the holiday season, you can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher at this Dunkin' location.