Dunkin'

4.0
430 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Frederick, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1003E W 7th St, Frederick, MD
21701, United States

Hours

Reviews

4.0
430 reviews
5 stars
206
4 stars
108
3 stars
51
2 stars
28
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and staff being overwhelmed or unhelpful.

Staff Friendliness

While some customers praised individual staff members for their friendliness and helpfulness, others noted a lack of consistent positive interactions.

Order Accuracy

There were numerous complaints about incorrect orders and inconsistent quality of food and drinks.

Cleanliness

Some reviews highlighted cleanliness and a pleasant atmosphere, while others pointed out unsanitary conditions and stale food.

Management and Staffing

Several reviews criticized management for inadequate staffing and poor training, leading to a chaotic environment.
  • BC
    Bryan Cardoza
    Dec 24, 2025
    1.0
    Just spent 30mins entirely waiting for food while receiving my drinks at 12-01 so I clearly ordered before that Several employees asked if I was waiting. Twice by the cashier & twice by other staff. Until they asked me for my receipt. They made the order that was never made wrong. Clearly bickering & joking in the back I patiently stood there. (Christmas eve) over 8 employees & not one knew what the other did. Going at it back & forth on who’s fault it was me being bilingual understood it all. Completely unacceptable.
  • MS
    Muhammad Saleem
    Nov 9, 2025
    5.0
    Good
  • BG
    brittany grinder
    Oct 19, 2025
    4.0
    I don’t frequent this location, but I did today about noon and there was a line of people and numerous online orders coming through. The only issue was that there was 1 young man doing it ALL. Trying to keep up with the orders, trying to get customers out satisfied, just trying his best but noticeably overwhelmed. I’d have to say management really missed the mark with staffing, but kudos to that gentleman holding it down.
  • CC
    Cleora Cummings
    Sep 26, 2025
    5.0
    ⸻ I stop at Dunkin’ almost every morning (or at least every other day), and while the service is always good, one person at the Monocacy location makes it truly great — Yogesh. She’s such a bright light every time I walk in! Always smiling, always friendly, never with an attitude no matter how busy it gets. She takes her time with people, even helping if you’re struggling with the app, and somehow still manages to juggle everything when the line is out the door. One day, another Dunkin’ messed up my favorite drink. I told Yogesh honestly what happened, and without hesitation she remade it just so I could leave happy. That small act really showed me how much she cares about her customers. It’s little things like that — the patience, the kindness, the way she runs things so smoothly — that make her stand out. Honestly, Yogesh deserves recognition (and probably a manager role if you ask me). She’s definitely the A-team. This review is long overdue, but I just wanted to say thank you, Yogesh, for always starting my mornings off with kindness and a smile. 🌸
  • DD
    Diego0X21
    Sep 21, 2025
    2.0
    They dont care if you get a bad order and they don't like when you buy something with rewards or stuff like that

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Frederick, MD?

Dunkin' is open Monday to Saturday from 5:00 AM to 7:00 PM and on Sunday from 6:00 AM to 6:00 PM.

Can I get delivery from this Dunkin' location?

Yes, delivery is available from Tuesday to Saturday between 6:00 AM and 6:00 PM, and on Sunday from 7:00 AM to 5:00 PM. Dunkin' is closed for delivery on Mondays.