Dunkin'

3.8
649 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Frederick, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4969 Westview Dr, Frederick, MD
21703, United States

Hours

Reviews

3.8
649 reviews
5 stars
317
4 stars
118
3 stars
72
2 stars
30
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, inattentive, and unprofessional.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect drinks.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty equipment and improper handling of food.

Speed of Service

While some customers appreciated quick service during busy hours, many others complained about long wait times and slow service.

Management Issues

Feedback indicated a lack of effective management, with complaints about staff behavior and overall store organization.
  • GL
    Gina Lawrence
    4 days ago
    1.0
    Consistently the worst Dunkin. Incredibly slow. Dirty. Disorganized. Inaccurate. Rude.
  • DD
    Dyani
    Nov 15, 2025
    3.0
    Nothing too major to note here but they were friendly enough I guess. Very prompt. Store was a little messy part of the reason it got 3 stars overall
  • SL
    Sabrina Love
    Nov 5, 2025
    5.0
    I would have giving 5 stars but they didn't have the crunchy stuff for my Dubai chocolate sundae. It was good.
  • KP
    Kristi Pearce
    Nov 5, 2025
    3.0
    The doughnuts can be stale depending on what time of day you go.
  • TT
    Tyler T
    Oct 23, 2025
    5.0
    Easy enough location to place an order and pick up from, not busy at all. Drink came out as expected and was ready on time

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Frederick, MD?

Dunkin' in Frederick, MD is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.