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Dunkin'

3.8
(656 reviews)

Business Details

4969 Westview Dr, Frederick, MD
21703, United States
(240) 815-5960
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Frederick, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4969 Westview Dr, Frederick, MD
21703, United States

Hours

Reviews

3.8
656 reviews
5 stars
320
4 stars
118
3 stars
72
2 stars
30
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Order Accuracy

Many customers reported consistent issues with incorrect orders, including missing items and wrong drinks.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty environments and improper food handling.

Speed of Service

Customers experienced slow service, particularly during busy hours, leading to frustration.

Product Quality

There were complaints about stale food items and poorly prepared drinks, affecting overall satisfaction.
  • JW
    jamie waller
    Feb 18, 2026
    1.0
    nearly $7 for a small (mostly milk and ice) milkshake... ive never been a fan of dunkin because their donuts taste waxy but this experience assures that I wont be coming back.
  • SS
    Shehriyar Shaikh
    Feb 3, 2026
    5.0
    amazing customer service!!
  • BM
    Brienne Mason
    Jan 31, 2026
    1.0
    Always out of stock and if you need a refund they can’t do it and will make you spend over an hour of your life trying to get a refund. Just don’t bother going here, it’s been disappointing for years and anytime I think it will be better they mess up my order yet again.
  • CD
    Courtney Diggs
    Jan 1, 2026
    1.0
    The customer service here is awful. I stood at the register for at least 5 minutes while the girl working was texting on her cell ignoring my daughter and I who were the only customers in the store. I ended up walking out. I have never experienced such horrible customer service.
  • RM
    Richard M
    Dec 4, 2025
    1.0
    The staff were efficient and the space appeared cleanly. However, the doughnut was stale and the sandwich tasted like carcinogens (really can't think of any other way to describe this sandwich).

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Frederick, MD?

Dunkin' in Frederick, MD is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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