Dunkin'

3.8
653 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Frederick, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4969 Westview Dr, Frederick, MD
21703, United States

Hours

Reviews

3.8
653 reviews
5 stars
319
4 stars
118
3 stars
72
2 stars
30
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and missing components.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty environments and improper food handling practices.

Speed of Service

While some customers noted quick service, many others experienced long wait times and slow service, particularly during busy hours.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, citing stale items and poorly prepared orders.
  • CD
    Courtney Diggs
    Jan 1, 2026
    1.0
    The customer service here is awful. I stood at the register for at least 5 minutes while the girl working was texting on her cell ignoring my daughter and I who were the only customers in the store. I ended up walking out. I have never experienced such horrible customer service.
  • RM
    Richard M
    Dec 4, 2025
    1.0
    The staff were efficient and the space appeared cleanly. However, the doughnut was stale and the sandwich tasted like carcinogens (really can't think of any other way to describe this sandwich).
  • GL
    Gina Lawrence
    Nov 20, 2025
    1.0
    Consistently the worst Dunkin. Incredibly slow. Dirty. Disorganized. Inaccurate. Rude.
  • CD
    Casey Dolan
    Nov 20, 2025
    5.0
    Dunkin o holic
  • DD
    Dyani
    Nov 15, 2025
    3.0
    Nothing too major to note here but they were friendly enough I guess. Very prompt. Store was a little messy part of the reason it got 3 stars overall

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Frederick, MD?

Dunkin' in Frederick, MD is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.