Business Details
About
Mexican Restaurant
Chipotle Urbana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.9
458 reviews
5 stars
144
4 stars
53
3 stars
48
2 stars
38
1 star
175
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported poor service, including long wait times, unhelpful staff, and frequent mistakes with orders.
Food Quality
Many reviews highlighted issues with food quality, including undercooked rice, stale chips, and inconsistent portion sizes.
Management Issues
Several customers noted a lack of management presence and poor staff training, leading to disorganization and a negative dining experience.
Cleanliness
The restaurant was often described as dirty, with overflowing trash and unclean tables, contributing to an overall unpleasant atmosphere.
Inconsistent Experience
Customers experienced a wide range of service and food quality, with some visits being satisfactory while others were disappointing.
- GBGarrett BrownJan 4, 20261.0Staff doesn’t speak English. Terrible portions. They’re clueless.
- MCMelissa CruzDec 8, 20252.0There is no management presence at this location. A new hire will be left alone to deal with a line of people with about 4 staff members in the back. It’s never efficient, two staff members stood in front of me talking for a few minutes until I asked if someone could ring me up and he didn’t acknowledge what I said and called someone from the back to do it. It’s just terrible service which is ashamed because it’s a nice location.
- THTerri HamrickNov 26, 20252.0Bad service Traveling through, so disappointed Ordered Diet Coke, the machine was out I told her I wanted a refund She discussed it with the manager, they went to the back and give me a drink, NOT Diet Cole ☹️ Went on my way to figure it out after I left No one was in the restaurant, I waited while she cleaned not one but 3 counters
- JNJustin NoltNov 22, 20251.0I ordered take out through the app for 4 items and went to the store 15 minutes later at the assigned pick up time. There was maybe 1 customer in the store so the employees on the line were standing around not doing anything so I assumed my food was already prepared. I asked about my order and was told it wasn't ready yet. Then the app showed a notification that my food was ready so I asked again but it seemed like they had just started preparing it at the time of updating their system to manipulate their metrics to show proper food prep times. I had to wait 20 minutes more before my 4 burritos were ready. Its a shame that I made the mistake of tipping in the app at the time or order because this level of service did not warrant any tip whatsoever. Unlikely to return.
- KSKomal SampatNov 19, 20251.0I ordered for a work lunch meeting 2 hours in advance and the food was not ready on time. They started scrambling to put it together when I walked in for pick up. The order was poorly packed and all the lunches were squashed. Salsa and chimichuri sauce leaked all over. There were barely any chips in the “large” bag. Did not hear me about food allergies and making sure the food was marked. HIGHLY CONCERNED ABOUT THE ALLERGY LIABILITY. This was my second bad experience at this chipotle. Last time they forgot part of my order. Will not be ordering for work from here again.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Frederick, MD?
Chipotle Mexican Grill is located at 3278 Bennett Creek Ave, Frederick, MD 21704, USA.
What are the operating hours of Chipotle Mexican Grill in Urbana?
Chipotle Mexican Grill in Urbana is open daily from 10:45 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill offer?
Chipotle Mexican Grill offers customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How can I order food from Chipotle Mexican Grill online?
You can order online through their official website https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill have a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where customers can earn free food and get exclusive offers by signing up.
What are some nearby restaurants to Chipotle Mexican Grill in Urbana?
Nearby restaurants include Popeyes® Louisiana Kitchen (chicken and American fast food), Jersey Mike's Subs (sandwich shop), Panera Bread (cafe and salad bar), The Big Greek Cafe (Greek cuisine), Tropical Smoothie Cafe, Domino's Pizza, Waffle House, and Taqueria Angelicas (Mexican and taco restaurant).
Are there convenient transportation options near Chipotle Mexican Grill?
Yes, the Maryland Transit Administration-URBANA & PARK & RIDE LOT bus station and Urbana Park and Ride parking facilities are located nearby, offering easy access to public transportation and parking.
Can I find other services like printing or money transfer near Chipotle?
Yes, nearby you can find The UPS Store 7518 for printing and shipping services and Western Union for money transfer services.
How can I contact Chipotle Mexican Grill in Urbana via phone or email?
You can call Chipotle Urbana at +1 240-436-2075 or email them at MD.3520.Urbana@chipotle.com.
Does Chipotle Mexican Grill have a social media presence?
Yes, Chipotle has an active social media presence on Facebook (facebook.com/chipotle), Twitter (@ChipotleTweets), Instagram (@chipotle), Pinterest (chipotlemg), LinkedIn (Chipotle Mexican Grill), and YouTube (Chipotle channel).