Chipotle Mexican Grill

Reviews

• DW

  Dan Wright

  Nov 12, 2025
  1.0
  This Chipotle is inferior to all other Chipotle’s. I’ve been going here for years and it’s continued to get worse. I live 1 mile away and I’d rather drive to route 40 or out off route 26 than pay for this trash. Those two locations also aren’t much better. Every time I come here they’re out of something. No steak, no sour cream, no cheese, whatever it is. The staff is rude and takes their job way too seriously. They give you one scoop of rice in a burrito and if you ask for more they scowl and say they’ll have to charge for extra like it’s coming out of their paychecks. There’s always only 2 people on the line so if there is more than 2 people waiting in line it takes forever. food has been awful for the last couple years. Chicken/veggies burnt, rice has no flavor, the barbacoa is just one big fatty chunk of meat. They try to pull a fast one on you every time you get chips and charge you for a “large” when you don’t ask for it. They charge you for salad dressing if you didn’t order or salad, if they even have the dressing. They never mark your burritos unless you ask, so you never know what’s what. All around just a trash location. I just got chipotle on mt airy for the first time and it’s incredible compared to this dump. Food is good and fresh. In and out fast. No complaints about portions or staff. I’ll be staying far away from Chipotle at Westview.
• HS

  hannah salisbury

  Nov 12, 2025
  1.0
  Picked up food from this location today 11/12. Was supposed to pick up at 12:10. Got there at 12:07 didn’t get my food until 12:30 just to get back to work and realized I had my own food as well as someone else’s food in my bag
• LS

  Linda Smith

  Nov 10, 2025
  1.0
  Horrendously badly run location. It’s a joke. If you place an online order or an order for Uber Eats/Doordash for delivery, you or your driver will drive to the location, park, and wait a minimum of 10-30 mins to get your order - even if it’s just for one burrito - while the workers help an entire line of people upwards of 10-20 ppl minimum before bringing out one online order for the growing line line of delivery drivers and people who placed online orders for pickup wait in excess of 30 mins for one burrito. Workers could care less if there are no walk in customers in line but 10 ppl waiting for online orders. If you inquire about how long until your online order will be, you will be told “they are working on it”. I waited 10 mins before asking a second time what the status of my online order is only to be told another delivery driver picked it up before I arrived and it’s no longer in their system. There’s one worker in the back doing online orders, while there’s 2 cashiers, and 5 or more people doing walk in orders. Online orders are last priority at this location. Compared to other Frederick locations where you will never wait more than 5 mins, if you even have to wait longer than telling the name on the order for pickup, this location doesn’t even deserve 1 star. Go to the W. Patrick location instead where they are efficient and you don’t have to wait in excess for online orders.
• JK

  Jordan K

  Oct 31, 2025
  1.0
  Decided to try chipotle again for the first time in a while, what happened? The food tasted really bad, almost artificial, I dont care about the portion sizes debate; the actual quality of ingredients has fallen off of a cliff, if im gonna pay almost 20 dollars for a bowl I might as well go to any number of local Mexican spots where the rice doesn't taste stale, the meat isn't clearly all frozen, cooked from a bag, but has a horrible mealy texture. Overall the food just tastes cheap. Chipotle used to be fresh and filling and in recent years prices keep going up and quality has hit an all time low.
• JL

  john Laughlin

  Oct 5, 2025
  5.0
  I switched to this location for my daily lunch spot. Have never been happier, the cashier in the glasses (i hope he 1 day becomes manager) is always super positive and makes me feel always welcome. There is a dominican lady who works here that always makes you feel great, she smiles and gives you a great portion that is reasonable. My son plays baseball and she mentions that its her national sport so naturally he feels at home. So Frederick baseball community let's all come here and support them!!!! The food is always fantastic and never is prepared poorly. So you will never have a poor case here. The management is always well run, their biggest strength (from a customer perspective) is the feeling of acceptance and good consistency with the customer. I wish them such my best and dearest and will be happy to get my kids meals always!!! As I say again, Baseball community let's come here and support them post games!!!!

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