Chipotle Mexican Grill

3.5
1475 reviews
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About

Mexican Restaurant
Chipotle Golden Mile is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
997 W Patrick St, Frederick, MD
21702, United States

Hours

Reviews

3.5
1,475 reviews
5 stars
609
4 stars
301
3 stars
148
2 stars
98
1 star
319

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and mismanagement during busy hours.

Food Portions

Many reviews highlighted issues with small portions and inconsistent serving sizes, often feeling inadequate for the price paid.

Cleanliness

Multiple customers noted that the restaurant was often dirty, with unclean tables and floors, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, others expressed disappointment with the taste and freshness, indicating a decline in quality.

Customer Experience

Overall, there were numerous complaints about the lack of customer care and attention, with many feeling disrespected or ignored during their visits.
  • AJ
    Amber Jackson
    Nov 14, 2025
    1.0
    What is this literal slop 😭 We eat here pretty regularly, but catch them on a busy night and it is a disaster. I can’t even get a refund for my order :/
  • SZ
    sarah zaccaria
    Oct 28, 2025
    1.0
    I don’t know what it is with this place, but I get a bowl with mild salsa and it is consistently FILLED with jalapeños, to the point the bowl is inedible because it is so spicy. I’ve tried to get my same order without fajita veggies and the corn salsa to narrow down what it is, and the bowl is still on fire. Please stop putting jalapeños in the mild salsa. There is literally no reason for there to be jalapeños in the mild salsa.
  • TA
    The Jewel Riders Archive
    Oct 24, 2025
    4.0
    Location is very busy! Especially around lunch and at opening. Staff is efficient but not the friendliest. The chips didn’t taste like typical chipotle tortilla chips. I’m trying to understand how to rate the food. It was filling but almost very different from typical chipotle flavor. Is it season but not prepared as typical? It’s like going to McDonald’s and then tasting like Burger King.
  • DB
    D Brown
    Oct 22, 2025
    2.0
    They are supposed to open at 10:45 am, however, while I arrived 2 minutes before, I watched several of the women workers casually eating their own food, up until the time to open. Once they opened, we had to wait even longer because they weren’t set up properly to begin taking our orders. So we waited another 10-15 minutes while they got the food ready. I thought when you’re open, you’re ready to begin taking orders, and serving, especially after I watched a few of the workers take their time getting up from eating their food right up until the time of opening. So they made myself and three other customers wait until THEY WERE READY TO START SERVING US, 15 minutes after they opened the door. It was lousy service and very very disrespectful and rude of them to treat us like this. Apparently the management at this particular location needs to be changed because the work ethic and attitude of the workers are a direct reflection of his management style.
  • KB
    Kamiya Bandy
    Oct 21, 2025
    1.0
    If I could rate 0, I would. I ordered my food and got to the front to pay. I handed them my money and it went through and printed a receipt. But then was accused of giving them a fake $20 bill and was told I had to pay again…..which absolutely did not make sense. They had to have 3 people including the manager up there just to keep repeating themselves and not explaining how that made any sense. And they were rude, holding their hands up when I’d ask any questions. After 10 mins of being embarrassed and disrespected by these women they gave me my food because they said I paid??? Like what???? They are horrible. Never will I come back and I’ll advise others to stay away too. And the portions are small as ever. I had to ask for basically everything twice after it was scooped…giving me toddler portions. Terrible 👎🏽

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill offer at the Golden Mile location?

Chipotle Golden Mile offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their Food with Integrity principles.

What are the operating hours for Chipotle Mexican Grill at 997 W Patrick St, Frederick?

The restaurant is open Monday to Sunday from 10:45 AM to 11:00 PM, except Thursday when it closes at 10:00 PM.