Panera Bread

Reviews

• TC

  Trisha Custodio

  Feb 25, 2026
  1.0
  I have been an avid panera bread customer since I walked in to the Fair Lakes, VA location in highschool. I am now 42. This location has left such a bad taste in my mouth that I will no longer give this company my money. The only consistency in this location is my orders being incomplete, incorrect, or the quality is absolutely terrible. The only item that kept me coming back is the broccoli and cheddar soup with the sourdough breadbowl, which is terrible to say since they dont even prepare the soup themselves and even most of the time, their breadbowl is stale. I had succumbed to just ordering online so that I wouldnt have to deal with the incompetent staff, can actually open my bag and check my order, and knew that if there was an issue with an order, it would be my fault because I probably ordered it wrong. NOPE! After multiple issues that I swept under the rug, this time, when I ordered online, I came to pick up my order, they did not have an item that I had ordered. When I went up to the counter to ask for item (as I usually do because there’s always something missing) they tell me they’re sold out. They were really about to have me walk away with an item I paid for knowing that it wasn’t in the order. When I asked for a manager, I had to speak to 2 different employees attempting with no success to give me a refund before having to demand to speak with a manager. 5 minutes later, the manager with purple hair comes out. I tell her my grievances and she says “things are missing even if you do drive thru?” GIRL, the reason I had to start doing online orders and picking it up in the store is because when I did do drive thru, I would drive away before realizing I was missing orders. This location is completely incompetent and it’s a shame because it’s a new location and the only location in this area. Time to find a new place to go to religiously.
• RR

  Roger

  Feb 7, 2026
  1.0
  The experience here is absolutely horrible the food here is not prep to the right standards I normally see health concerns here and hard labor practice running here one manager name Erika, she mistreats her employees often when I come in. I’m a daily here soo I wouldn’t recommend this cafe for short
• KJ

  Kiaunda Jackson

  Feb 7, 2026
  1.0
  Came here this morning the people are nice. I ordered a cup of coffee and a sandwich, they must have changed the dark coffee recipe because the coffee taste like water when I asked for more the quy changed it however the second batch taste the same. I then asked for hazelnut and was told there was no more. I asked to speak to the manager and was told they don't have anymore but they can brew some. Come on now🤷🏽‍♀️So they wasn't going to brew any🙄
• RB

  Rebecca Best

  Nov 26, 2025
  3.0
  Pretty new Panera. I’ve never been to a Panera where they didn’t have a self order kiosk. So that was weird waiting for 5 minutes before a worker greeted us & took our order.
• DW

  Deborah Woodard

  Nov 15, 2025
  5.0
  Zoey provides the ultimate customer service. I appreciate the kindness and patience she has with each customer. She could give a master class on customer service. Keep up the great work Zoey!

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