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McDonald's

3.5
(1006 reviews)

Business Details

205 Back River Neck Rd, Essex, MD
21221, United States
(410) 687-1133
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
205 Back River Neck Rd, Essex, MD
21221, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Reviews

3.5
1,006 reviews
5 stars
339
4 stars
213
3 stars
193
2 stars
97
1 star
164
  • HY
    hanti yaya
    Mar 31, 2026
    5.0
    This is my favorite McDonalds in the area. As a dasher I go into a lot of stores. But the team at this store is tight. And today they went through it. I don't know what all happened, but at one point they were drive through only, but were sweet and patient and on top of their game. Then later there was an incident and they had to start everyone's orders over and they did so with grace and poise under pressure. They prioritized the customers in the store and advised the delivery drivers that they would be waiting until the instore customers were taken care of. I appreciated that opportunity to reassign the orders. As it was, I chose to wait it out as I didn't want to inconvenience other drivers and I had already let my customers know that there would be a delay. This team is my favorite to work with and always have great attitudes no matter what time of day I come in or what is going on. I just wanted to give them a shout out and say, "Thank you all for being exceptional and taking care of your customers and delivery drivers."
  • NN
    Nakita
    Feb 24, 2026
    1.0
    McDonald's where is my refund? SAD & BAD Business Practices 101 I placed a mobile order here, paid for in the app. A few days later I noticed the charge for the order was $12 and some change. On the day in question, I ordered a sandwich, hash brown and maybe a coffee, and somehow the order in the app incorrectly shows that I ordered about 3 sandwiches, and a few other items that I would never purchase including frappes and diet drinks etc. I noticed the charge a few days later, I filed a grievance on McDonalds website, and received some bogus message that my case was being routed to the proper department. After not hearing anything for weeks, I called customer service who informed me that I needed to speak with the store directly, because they are a franchise. I reached out the store, spoke with several managers regarding the outstanding charges. They referred me to a woman who was supposed to resolve the issue, I left her several messages to no avail. On the 5th time I reached out she answered, she seemed to not really know how to help with the mystery charges. She said she would reach out to the store manager to see how they could resolve whether refunding or issuing points, coupons or whatever. Its been months, I basically gave up hope that they actually cared, and that I would have this issue resolved. :(
  • JA
    Joe Allen
    Feb 16, 2026
    5.0
    I have edited my review. This McD has gotten much better. They are more helpful now if you wish to customize your order if you ask, which I occasionally do. The staff have always been pleasant and helpful, that is also a plus. Good work McD!!
  • NN
    Nicki
    Feb 14, 2026
    1.0
    I ordered food on doordash. They gave my food to the wrong dasher. When the right dasher came to pick up my food, the staff refused to remake my food. And told me that I had to cancel my order. Completely unprofessional and incompetent. There's always an issue when ordering from this location. Staff is unprofessional and rude. They play around in the store and have customers waiting for there food. I've order doordash and been inside to order. This incident was the last straw. With a McDonald's on every corner I will never order from here again. The whole staff and the store manager needs to be fired! Disgusting!
  • LJ
    Lilly Johnson
    Feb 3, 2026
    1.0
    NEVER GOING THERE AGAIN, i ordered a Big Mac and then when i got it they added Too much sauce so i went back bc i wanted a new one, i swear to god when asked for a new one all the workers jumped me and now I’m in the hospital rn.

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