Dunkin'

3.6
345 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Essex, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
900 Eastern Blvd, Essex, MD
21221, United States

Hours

Reviews

3.6
345 reviews
5 stars
165
4 stars
55
3 stars
31
2 stars
19
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude and unhelpful.

Cleanliness

Several customers reported unsanitary conditions, including dirty bathrooms and flies in the store.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Staff Attitude

A recurring theme was the negative attitude of certain employees, particularly at the drive-thru.

Product Quality

While some customers enjoyed the coffee and food, others complained about stale items and inconsistent quality.
  • TD
    T D
    5 days ago
    2.0
    I asked to exchange the bacon in the ultimate jam sandwich to sausage. I was initially charged 75 cents more but after getting a copy of my receipt they charged me an extra 25 cents without explaining it or ever addressing it. Always get a copy of your receipt.
  • LB
    Lisa Butler
    Oct 23, 2025
    1.0
    I placed an order on the Dunkin’ app, but it went through three times by mistake. I immediately called the store to cancel two of them, and they told me they were out of the product I ordered anyway — so I asked them to cancel all three and issue a refund. They said they couldn’t do that and that I had to contact corporate. I’ve now called corporate at least 10 times over the course of a few weeks, and each time I’m told the refund has to come from the franchise owner. The franchise has never called me back, and I still haven’t received a refund. So, I’m out over $100, never received a single item, and no one has taken responsibility. Extremely disappointing and frustrating experience — I expected much better from Dunkin’.
  • AM
    Alexa Madrid
    Oct 23, 2025
    1.0
    No tienen ni amabilidad para atender y siempre están gritándole al cliente y le facturan mal las cosas a uno
  • BB
    Brandon
    Oct 8, 2025
    1.0
    Lucky i check before i sat down but something said to me with soap and trash all over the bathrloom in the bathroom they didnt have toilet paper and when I asked the guy seemed to have a problem getting it he made one of his workers that was father way do it after I asked twice and said I need to poop
  • AA
    Amy Anderson
    Sep 24, 2025
    1.0
    Store is disgusting and dirty they was closed by health department

Frequently Asked Questions About Dunkin'

What are the regular operating hours at this Dunkin' location in Essex, MD?

This Dunkin' is open daily from 5:00 AM to 8:00 PM, Monday through Sunday.

Does this Dunkin' offer delivery and curbside pickup?

Yes, delivery is available daily from 6:00 AM to 7:30 PM, and curbside pickup is offered at this location.