Business Details
About
Mexican Restaurant
Chipotle Ellicott City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
9120 Baltimore National Pike, Ellicott City, MD
21042, United States
Hours
Reviews
3.2
1,618 reviews
5 stars
554
4 stars
275
3 stars
160
2 stars
136
1 star
493
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty counters and sightings of pests.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and inadequate portion sizes.
Food Quality
While some customers enjoyed the food, there were consistent complaints about poorly prepared items, including undercooked rice and burnt chips.
Long Wait Times
Customers frequently mentioned long wait times and inefficiencies in service, particularly during busy hours.
- SBSomdatta BoseNov 14, 20251.0Horrible service. On a Friday night, no chicken , no. Fajita, no rice. And it’s 7.30pm. It’s really bad to see Chipotle service go down this much.
- BCBenny ChenNov 12, 20251.0Made me wait in line twice when I said I was getting a bowl and burrito but let other people order multiple at a time. Portions were very small. Also ordered 2 red chimichurri sauce and never got them.
- JDJohn DoeNov 7, 20252.0The food is great here but the girl that's always working the front line is so rude. She makes customers feel unwelcome and she's very dismissive. She needs to work in the back. I think her name is Gabriella. Shes there almost every single day.
- AAalyssaOct 24, 20251.0We waited in a line that probably had about 20 people in it for them to start telling people they’re under inspection and can’t make more food once people got to the counter. If any of the 6 workers just standing around doing nothing had a brain cell they would’ve just put a sign up stating that. If you’re under inspection it’s probably not the best idea to share that with every single customer. It gets kinda sketchy when every single worker leaves their station to wash hands multiple times. Maybe just close the store if you can’t make food? I’m not sure how they did it but they also gave us the wrong food. They could only make like quesadillas and burritos with only protein or cheese. Pretty shitty customer service. Just go to a different one
- NPNick POct 22, 20251.0Would give negative stars. Waited 20 minutes in line for them to tell us that they are out of all types of rice and beans . The whole restaurant then filed out and I stupidly ordered a quesadilla. The lady making my food was laughing and joking the whole time about it, while the employee on the line gave us the wrong order. To make things worse they said they couldnt make more rice/beans or put up a sign saying they are out of them, making multiple people waste time. They said they cant make more because they are under inspection and would routinely wash their hands multiple times during my order. I got 2 tortillas, cheese and a spoonful of steak and it cost me $31. The cashier was even too afraid to ask the line for Queso for my chips Avoid this location at all costs, theres a qdoba right across the street.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Ellicott City specialize in?
Chipotle Mexican Grill specializes in customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours for Chipotle Mexican Grill in Ellicott City?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in Ellicott City offer in-store pickup and delivery?
Yes, it offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill in Ellicott City?
You can order online through the official Chipotle website at https://order.chipotle.com/ or by using the Chipotle mobile app.
Are there catering options available at Chipotle in Ellicott City?
Yes, Chipotle offers catering services including catering delivery.
How can I contact Chipotle Mexican Grill in Ellicott City?
You can reach them by phone at +1 410-750-2035 or email at md.1759.EllicottCity@chipotle.com.
Is Chipotle Mexican Grill in Ellicott City LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What nearby ATM options are available for customers visiting Chipotle in Ellicott City?
Customers can find the GetCoins Bitcoin ATM, Truist ATM, and M&T Bank ATM nearby for convenient access to cash.
Are there any nearby gyms close to Chipotle in Ellicott City where customers can work out?
Yes, Fitness Together, a gym and active life center, is located nearby for customers interested in fitness activities before or after dining.
What local dining options are available near Chipotle Mexican Grill in Ellicott City?
Besides Chipotle, nearby dining options include Mi Casa Mexican Restaurant, Vocelli Pizza, Qdoba Mexican Grill, Tea Do - Ellicott City (bubble tea and smoothies), and Bare Bones Restaurant (barbecue).