Arby's

3.8
809 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3290 Centennial Ln, Ellicott City, MD
21042, United States

Hours

Reviews

3.8
809 reviews
5 stars
316
4 stars
239
3 stars
117
2 stars
56
1 star
81

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about overcooked or cold items.

Service Speed

Customers frequently noted slow service, particularly in the drive-thru, with long wait times reported.

Cleanliness

The restaurant was generally described as clean, though some reviews mentioned issues with specific areas.

Customer Service

While some staff were praised for friendliness, others received complaints for poor service and handling of issues.
  • DR
    David R
    6 days ago
    2.0
    My total was $36.19. I gave the woman $41.20. This highly confused the employee. She kept repeating the price to me and brandishing the money and asking me "I said(employee)it was $36.19, what's all this?" I had to explain to her that she will be giving me back $5.01. she rang it up and gave me $5 even. Not that a penny would break the bank but I am entitled to my exact change. She apparently decided that I did not all of my change back nor an explanation. Out of pennies for example. I ordered two beef and cheddar doubles, 2 medium fries and 2 French dip sandwiches. When I got home I discovered that she DID NOT give me my 2 beef and cheddar sandwiches. I have now called the store repeatedly but nobody is answering. I noticed another review with someone saying the same complaint of missing food and nobody answers the phone. What is going on at this store? I'm really not the type that complains but this experience was very poor quality. French dip sandwiches were delicious. Wish I could say the same about the beef and cheddar.
  • CC
    Craig Cooper
    Dec 29, 2025
    1.0
    I love their food, but when the person doesn't speak English at the drive thru, why bother to go back?
  • RS
    Randy Siy
    Dec 22, 2025
    5.0
    Quick and easy.
  • KK
    Kathy
    Dec 20, 2025
    5.0
    Wow! Ordered 200$ worth of food for a party. Staff was professional and gracious. Did an excellent job with service!
  • BP
    Bill Perigo
    Nov 26, 2025
    2.0
    Ordered two sandwiches and also a regular roast beef combo. I got home and was missing the regular roast beef sandwich. Tried calling the store but nobody answered. Food we had was good but my daughters sandwich was not in the bag.