Papa Johns Pizza

Reviews

• LH

  Lauren Hirschmann

  Sep 7, 2025
  1.0
  On 9/6/25, my son requested that we order Papa Johns (Eldersburg) for his 5th birthday party and it turned out to be the most unpleasant and inconvenient experience. We placed an order online for 11 pizzas and scheduled them to arrive at our home at 2:30PM, so they would arrive fresh and hot for our guests. Instead, they were delivered before 1:00PM, and the driver only delivered 8 of the pizzas, 3 of which were completely wrong. My husband first called and spoke with Megan to fix the mistake and she was dismissive and unhelpful. When I called about the issue, I spoke with the manager, Ishmael, who had the same demeanor. Rather than taking responsibility, he blamed the mistake on their website, claiming that the website must have had an issue. He also said that he doesn’t know how the online orders work; these were his words, not mine. He refused to correct the order or redeliver the pizza at the scheduled time. He told me to reheat the 8 pizzas in my oven, and to wait for the 3 other pizzas to be delivered at 2:30, even though three of the pizzas that were already delivered were incorrect. After he refused to be flexible and help correct this issue, he told me I could drive the 8 pizzas back and then he would then fix the order. Ishmael could also hear in the background both my 3.5 and 5 year olds crying because they were forced to leave minutes before guests arrived. The whole reason that we wanted a delivery was to avoid having to leave our house during the party, so I am incredibly bothered by this. When we arrived, it took Ishmael so long correct our order and with no public restroom, 3.5 year old had an accident in the store. This was supposed to be a special day for our son, and Papa Johns showed total disregard for both our order, and our family. Poor service, poor management, and zero accountability. We will never order from Papa Johns again, and I strongly advise others to think twice before trusting them with any important event. After this awful experience, I am incredibly disappointed that Papa Johns did nothing but the bare minimum to correct this huge error, after we spent almost $150 for a total inconvenience.
• CV

  Cristie Valentine

  Jan 2, 2022
  5.0
  Great customer service.
• MS

  Machille “Shelly” Sack

  May 10, 2020
  5.0
  Quick on delivering. Pizza is always good and hot.
• CB

  Constance Bagdon

  Nov 9, 2019
  5.0
  Excellent pizza and fast delivery

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