Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
2030 Liberty Rd (Rte 26), Eldersburg, MD
21784-6129, United States
Hours
Reviews
4.1
602 reviews
5 stars
318
4 stars
147
3 stars
71
2 stars
21
1 star
45
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, particularly the ice cream and blizzards, but some reported issues with the freshness and taste of burgers and other hot items.
Service Issues
There were numerous complaints about slow service, understaffing, and rude behavior from some employees, particularly management.
Cleanliness
The location is often noted for being clean, with some customers appreciating the well-maintained seating area.
Staff Friendliness
While some reviews highlighted friendly and helpful staff, others pointed out instances of rudeness and poor customer service.
Order Accuracy
Several customers experienced issues with incorrect orders and long wait times, leading to frustration.
- BTBuddy Thomas2 days ago1.0Somebody please explain to your evening manager Ray that the customer dining area is not the place to be on the phone talking like a bully to somebody. You sir are an embarrassment to the company. If something as simple as not talking like an idiot on the phone in an aggressive manner while people are eating at your establishment you can't understand is wrong then you are not in a position to be a manager. I can only assume that you are the long-lost nephew or cousin of the franchisee. If you can't understand that this is absolutely unacceptable bad behavior then you sir are destined for failure. The look on the other employees face as you were doing this was one of absolute shock. There were so many things wrong with what you did, I can't comprehend how you would think that this was okay. I travel often and dairy Queen is one of my favorite places to stop all throughout the United States wherever they are available to me but I assure you this store I will never go to again until I am guaranteed that this person is no longer employed there. This was absolutely shocking. His bullying tone on the phone his pacing back and forth across the tables of the customers should be in a training video of exactly what to never do.
- LLLisanne LandryNov 2, 20251.0Every time I come there’s an issue. It’s ongoing and ridiculous. Every time Donna is at the window she gives me a hard time when ordering. Every item I try to add to the order she goes over the prices as if it’ll discourage me. I come here time to time so I’m not sure why she thinks Dairy Queen is out of my budget. Not sure if it’s a race issue (cause that’s what it feels like) but I’m fed up. Today I ordered a kid’s meal and when she asked if that was all I wanted today I told her I’d also like a regular fry to which she in a very condescending tone told me “you can only get a kids fry with a kids meal”. I told her I’m aware and that I’m adding an additional fry and I asked to also add a honey mustard to which she again condescendingly told me “well that’s going to be an extra charge” . Again I’m aware, and the .40 cents it costs isn’t out of my budget like she implies.
- RWRebecca WhiteOct 23, 20255.0Amazing food and amazing deserts here and everyone is very friendly and helpful.
- MMMuhammadOct 17, 20255.0Everything about this is great!
- RDR DOct 14, 20254.0I love DQ burgers. They're always prepared fresh and served hot but what amazes me most, they're always stacked so neatly. The only thing that bothers me is that they move slow, even with mobile orders. I mean, it'll take 15-20 mins sometimes to get your food
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Eldersburg?
Dairy Queen Grill & Chill is open from 9:30 AM to 9:00 PM on most days, and extended hours until 10:00 PM on Fridays and Saturdays.
Where is Dairy Queen Grill & Chill located in Eldersburg?
It is located at 2030 Liberty Rd (Rte 26), Eldersburg, MD 21784-6129, USA.
What types of food and treats are Dairy Queen Grill & Chill known for?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger®, chicken strip baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill Eldersburg have a drive-thru service?
Yes, this location offers a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill suitable for families with children?
Yes, the restaurant is family-friendly, welcomes children, offers high chairs, and has restroom facilities.
Can I order Dairy Queen’s food online for pickup?
Yes, you can place an online order for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/40382/.
Are there outdoor seating options available at Dairy Queen Grill & Chill in Eldersburg?
Yes, this location has outdoor seating as well as indoor seating available for guests.
What nearby places can I visit before or after dining at Dairy Queen?
Nearby you can find Pizza Boli's for pizza, Smoky's BBQ for barbecue dining, and All About U Hair Studio for beauty and spa services which you might enjoy before or after your meal.
Is there a telecommunications service near Dairy Queen Grill & Chill in Eldersburg?
Yes, Comserve Wireless and Verizon Authorized Retailer, TCC are nearby telecommunications service providers.
Are there real estate services located near Dairy Queen Grill & Chill?
Yes, you can find Becky Lerman - Freedom Realty, Freedom Realty, Amy Linton - Realtor, and Alicia Palmer, Real Estate Agent with Freedom Realty close to the Dairy Queen location.