Dunkin'

2.3
180 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Dunkirk, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2981 Plaza Dr, Dunkirk, MD
20754, United States

Hours

Reviews

2.3
180 reviews
5 stars
43
4 stars
13
3 stars
6
2 stars
12
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes, both in the drive-thru and for mobile orders.

Customer Service

While some customers praised individual staff members for their friendliness, many reviews highlighted unprofessional behavior and a lack of motivation among employees.

Cleanliness

Numerous reviews mentioned unsanitary conditions in the store, including dirty floors and unkempt bathrooms.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, including missing items and wrong food preparations.

Management Issues

Several reviews pointed to poor management and staffing problems, suggesting a need for better training and organization.
  • RF
    Richard Falcone
    Dec 7, 2025
    5.0
    Service was very quick and efficient today at Dunkin' in Dunkirk, Maryland. I placed the order (two coffees) on my app, got in line at the drive-thru with just one vehicle in front of me, and by the time I got to the window my order was ready. The server smiled and greeted me, which is good for customer service.
  • IB
    Ian Ball
    Dec 5, 2025
    1.0
    Honestly one of the worst Dunkin’s ever. So slow for having no customers. Never have anything because they are magically all out. And the staff is usually lazy and don’t want to do their job.
  • AD
    Alvin Dockett
    Nov 8, 2025
    1.0
    This Dunkin is just terrible. The service is incredibly slow, even with a mobile order. The so-called hot coffee is always cold, and the food is not good at all. The store is not clean, the floors are always sticky and littered, and the bathrooms are not well-kept.
  • JM
    Julia Maynor
    Oct 8, 2025
    4.0
    Enjoyed
  • RF
    Rachel Foster
    Sep 28, 2025
    1.0
    9/28/25 sat in the drive through with 4 cars for 20-30 minutes. Entire menu screen in the drive thru was black. All I ordered was 2 iced coffees and a wake up wrap. Finally made it up to the window and my order still wasn’t ready. I asked the lady working the window what was going on today? She said “we are just so busy”. It did not seem bust at all only 4 cars in the drive thru and I saw about 3-4 workers inside. Then she hands me the screen to pay and says “you can leave a tip if you’d like”. After 20-30 minutes in a drive thru I will not be returning to this location.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Dunkirk, MD?

Dunkin' in Dunkirk, MD is open Monday through Friday from 5:00 AM to 9:00 PM, and Saturday and Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.