Dunkin'

2.3
178 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Dunkirk, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2981 Plaza Dr, Dunkirk, MD
20754, United States

Hours

Reviews

2.3
178 reviews
5 stars
42
4 stars
13
3 stars
6
2 stars
12
1 star
105

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes, particularly in the drive-thru.

Customer Service

While some customers praised individual employees for their friendliness, many reviews highlighted unprofessional behavior and a lack of attentiveness from staff.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the store, including dirty floors and lack of basic supplies like napkins and toilet paper.

Order Accuracy

Numerous customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Management Issues

Feedback indicated a need for better management and training, with many customers suggesting that the location is poorly run and understaffed.
  • AD
    Alvin Dockett
    Nov 8, 2025
    1.0
    This Dunkin is just terrible. The service is incredibly slow, even with a mobile order. The so-called hot coffee is always cold, and the food is not good at all. The store is not clean, the floors are always sticky and littered, and the bathrooms are not well-kept.
  • JM
    Julia Maynor
    Oct 8, 2025
    4.0
    Enjoyed
  • RF
    Rachel Foster
    Sep 28, 2025
    1.0
    9/28/25 sat in the drive through with 4 cars for 20-30 minutes. Entire menu screen in the drive thru was black. All I ordered was 2 iced coffees and a wake up wrap. Finally made it up to the window and my order still wasn’t ready. I asked the lady working the window what was going on today? She said “we are just so busy”. It did not seem bust at all only 4 cars in the drive thru and I saw about 3-4 workers inside. Then she hands me the screen to pay and says “you can leave a tip if you’d like”. After 20-30 minutes in a drive thru I will not be returning to this location.
  • MP
    Mayrim Perez
    Sep 21, 2025
    1.0
    The food was average which is expected of Dunkin’ but I cannot get over how dirty the store was. An employee almost fell after slipping on the water mess. There was garbage and water on the floor. There were no napkins or toilet paper. The tables were dirty.
  • MM
    Mskimmie
    Sep 21, 2025
    1.0
    Drive through took forever. Completely unacceptable. Woman on the speaker sounded like she was half asleep. Drive through designed to get you stuck in the line so they can be slow as molasses and still get your money.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Dunkirk, MD?

Dunkin' in Dunkirk, MD is open Monday through Friday from 5:00 AM to 9:00 PM, and Saturday and Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.