Business Details
About
Mexican Restaurant
Chipotle Damascus is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
416 reviews
5 stars
204
4 stars
88
3 stars
33
2 stars
13
1 star
78
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers expressed dissatisfaction with the portion sizes, noting they were smaller than expected and inconsistent with previous experiences.
Service Quality
While some reviews praised individual staff members for their excellent service, many others reported poor service, including incorrect orders and unhelpful staff.
Food Quality
There were numerous complaints about the food quality, including issues with freshness, incorrect ingredients, and unappetizing presentation.
Cleanliness
Some customers highlighted the cleanliness of the restaurant, while others reported unsanitary conditions and poorly maintained food areas.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing and lack of proper training for employees.
- IHImran HDec 27, 20251.0I paid for extra meat and extra everything and they barely gave me any food at that and the food sucks
- AHAbrahan HNov 26, 20255.0Been coming here for 13 years . Best food and there is flavor and love ❤️.
- WCWon ChangNov 9, 20252.0Truly disappointed with the portion from this store. What is Chipotle without the big portion? The portion from this store seems to be getting smaller ansmd smaller, especially when you order the online pickup. Must everyone order in the store, watching to ensure the portion is at least adequate? Three of us opened the lid and found the food barely above the bowl. At least they gave all of us small but equal treatment. What a joke this store is becoming with this portion control.
- FFForbidden FruitSep 17, 20251.0Ordered double meat yet got incorrect ingredients and regular portion. I ordered through the chipotle app btw.
- JRJ RugoloAug 22, 20255.0I sent in a pickup order for 8:30pm. I arrive at 8:33 and stand with the line of people queued up by the pickup station. I just want to say that whoever was ha doing the pickup orders tonight did an amazing job in communicating yo the customers about any delays with the orders and making sure they had the best experience possible. Never before in a Chipotle has someone asked if there's anything they can do while I wait, and never before has someone walked out the order to me in the main restaurant. Usually someone would just call me over to the pickup but this employee walked it out to me, apologized for the delay, and asked if there was anything they could have done to make the experience better. So Chipotle, I hope you see this and find out who deserves the recognition because I was not expecting to find the shining star of customer service in a Chipotle at 8pm on a Friday night.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Damascus?
Chipotle Mexican Grill is located at 9815 Main St, Suite 104, Damascus, MD 20872, inside Damascus Shopping Center.
What are the operating hours of Chipotle Mexican Grill in Damascus?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Damascus offer pickup and delivery services?
Yes, Chipotle Damascus offers both in-store pickup and delivery services.
How can I order Chipotle food online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill in Damascus accept credit cards and gift cards?
Yes, they accept credit cards and offer gift cards as part of their services.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
Is Chipotle Damascus a LGBTQ-friendly restaurant?
Yes, the restaurant welcomes LGBTQ customers.
What nearby places can I visit before or after eating at Chipotle Damascus?
You can visit Baskin Robbins for ice cream, Dunkin' for coffee and donuts, or the Anytime Fitness gym for a workout, all conveniently close to Chipotle.
Are there other dining options near Chipotle in Damascus?
Nearby dining options include Subway for sandwiches, Main Street Pollo for Mexican fast food, and Quincy's Uptown Bar and Grill for American cuisine.
What other services or shops are located near Chipotle Damascus?
Nearby services include GNC for vitamins, J&K Barber for haircuts, and the Sprint Store for mobile phones.