McDonald's

3.6
911 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
620 Industrial Blvd, Cumberland, MD
21502, United States

Hours

Reviews

3.6
911 reviews
5 stars
334
4 stars
205
3 stars
181
2 stars
68
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, disorganization, and rude staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, improperly cooked, or incorrect orders.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty bathrooms and unsanitary dining areas.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Order Accuracy

A significant number of customers experienced issues with order accuracy, often receiving incorrect items or missing items altogether.
  • WS
    William Gilbert JR (SugaWillyWally)
    Nov 17, 2025
    3.0
    eh needs better service at the desk but most do
  • TW
    Tyler Worrell
    Nov 11, 2025
    1.0
    Service here is absolutely horrible. You will wait horrible amounts of time to get your food. They get your order wrong half the time as well. Came in here for my lunch break from work and I ended up waiting 40 minutes for my food. As I got to the counter to ask for a refund so I could get back to work I saw them finishing my order and ended up asking for a to-go bag. There is no reason a fast food place should take this long. Worst of all, my deluxe sandwich barely has any toppings on it, was soggy, and the toppings were placed carelessly and messy. Never eating here again. You'd be wise not to eat here too.
  • MM
    Marquita
    Nov 4, 2025
    1.0
    Jen the manager is extremely unprofessional and rude. Half takes orders and leave cars sitting at the speaker. McDonald’s need to do better how can you have manager that doesn’t care about her own appearance representing your company? I’ll go downtown and wait in the line before I come back here it’s always an issue.
  • DM
    Dirty Mfer
    Oct 31, 2025
    1.0
    Worst service ever. 16 minutes after my doordash order was supposed to be ready I was told they haven't even started on it yet. I have blocked this McDonald's from my doordash app and four other drivers have two and I recommend the rest of the doordash drivers blocking this store if they want to make any money because you're not making any money picking up at this store. If you deliver doordash from the store you're just doing McDonald's a favor.
  • JM
    Jenny Moore
    Oct 12, 2025
    1.0
    Ordered through the app. Waiting for 20 minutes in the drive thru line is one thing - then you pull up and they only have one person taking orders and two people serving who didn’t know what they were doing. Watched one of the workers make iced coffees and then promptly pour them down the drain. Seems really unorganized. Waited 5 min at the second window when my order was sitting right there. Manager and other worker not pouring coffees down the drain were walking in circles and finally they gave me my bag. No apology for the wait, actually they didn’t say anything to me at all. Food was cold by the time I got it. The management here seems extremely poor and I won’t be wasting my time here again.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 620 Industrial Blvd, Cumberland, MD?

McDonald's is open every day from 5:00 AM to 10:00 PM.

When is the drive-through at this McDonald's location open?

The drive-through operates daily from 5:00 AM to 1:00 AM.