McDonald's

3.6
920 reviews
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Business Details

620 Industrial Blvd, Cumberland, MD
21502, United States
(301) 759-3303
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
620 Industrial Blvd, Cumberland, MD
21502, United States

Hours

Reviews

3.6
920 reviews
5 stars
336
4 stars
205
3 stars
183
2 stars
69
1 star
127

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times, and frequent order mistakes.

Staff Behavior

Feedback highlighted a mix of friendly and rude staff interactions, with some customers praising individual employees while others criticized management and overall employee attitude.

Cleanliness

Many reviews mentioned dirty conditions in the restaurant and bathrooms, contributing to a negative dining experience.

Food Quality

Customers expressed disappointment with food quality, including cold items, incorrect orders, and poorly prepared meals.
  • MW
    Mark White
    Dec 18, 2025
    1.0
    Terrible rude and loud workers.
  • JD
    Jeremy Drummond
    Dec 14, 2025
    5.0
    I go here too often as its near my home. Its typical McDonald's food. Gets busy at times. Line moves slow. My order has been a little off a few times. Every time I have brought it up, its been taken care of. But what makes this a 5 star McDonald's, is the employees I deal with while visiting. For years its been the same few guys and gals and 100% of the time they are the friendliest McDonald's employees I've ever encountered. Maybe the friendliest of any establishment I've ever been to. I cant shout them out by name as I dont know any of them personally. But I hope more people recognize their commitment to being decent people, if nothing else.
  • NL
    No Limit
    Dec 4, 2025
    1.0
    Not only was I waiting for a hour and 13 minutes on my food I never received I’ve asked multiple times and had employees walk up to me and ask what my order was. I paid through the kiosk, which of course did not give me a receipt once they find my order in the computer I wait another 20 minutes and still didn’t receive anything so I walked out now I’m sitting here trying to call multiple times and I’m not getting an answer because I need my refund This has to be the worst McDonald’s around in this town I’ve I resolve this issue, I will not be back.
  • AK
    Aaron Kaisner
    Nov 30, 2025
    1.0
    Dirty, staff are bottom of the barrel type of people, order after order is wrong. Watched the drive-thru attendent hand my food to another car in front of me. The car in front of me rifle through my bag, hand it back to them and then the person hand it to me saying oh don't worry they didn't go through it. We can't remake it. Not like I'd want them to remake it after it took 20 minutes for them to make two burgers but wouldn't refund it either.
  • MM
    Michael
    Nov 28, 2025
    3.0
    Service was very slow in spite of an empty restaurant and drive thru, but at least the order was correct. Restaurant and bathrooms were clean.
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Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 620 Industrial Blvd, Cumberland, MD?

McDonald's is open every day from 5:00 AM to 10:00 PM.

When is the drive-through at this McDonald's location open?

The drive-through operates daily from 5:00 AM to 1:00 AM.