McDonald's

Reviews

• NT

  Noah Taveras

  Dec 2, 2025
  1.0
  The service is absolutely ridiculous. You can stand at the register for 20 minutes and still not be helped. DoorDash orders take FOREVER. Not to mention it smells like feet and sewage in there. And when you express your frustrations with staff they decide they are too good to hear what you have to say and walk off, they are disrespectful and just straight up do not care about their customer service or reputation at all. I HIGHLY DO NOT RECOMMEND THIS MCDONALDS.
• YM

  Yuu Matsuda

  Nov 26, 2025
  2.0
  I ordered and pay Large caramel frappe +4.20. I got ice coffee. I think it cheaper. I saw at the menu. They didn’t give me money back or anything. I went back she still said it the same price. Even I tried to order the same thing with the ice coffee in the app, it still just 10.39 dollars. The manager still keeps saying rounders. Point at my face. I asked for the proof because all of the price she showed me is not the same price. She still said it is the same. This is not the first time. I have problem to order in this place. That why I tried to order from the app. When I go pick up I still have bad service the same at the counter or drive through. I don’t think I can let them do this to me again. After I be there and keep giving her the reason and stand on my right for 1 hour. She need to give me money back. This place only always be the worst service and the stuff always gives me bad vibes.
• JH

  Joshua Hausrath

  Nov 5, 2025
  1.0
  Without a doubt the worst Mcdonald ive ever been too. Everytime i come here it takes at least a half hour, even when i pre-order on the app, people are rude, and my order is wrong frequently. I hadnt been here in a couple months so figured id try again. After waiting at the speaker for 12 minutes, there was no one else in th le drivethru when i arrived, they still pulled me around for my 2 breakfast sandwhiches that i pre-ordered on the app.
• MA

  Magyarita Anderson-Tolkacevic

  Oct 26, 2025
  1.0
  Restaurant full of people (20+) waiting for orders that were placed on the kiosk. No one was behind the counter. Orders were being packed for drive thru and although slow, those lines were moving. People had been waiting for 20+ minutes and just left, so did we.
• DW

  David J. Williams

  Oct 23, 2025
  1.0
  I went into this location along Queen City Drive Cumberland to use the restroom before ordering a meal after driving into town on a road trip. As I approached the restroom, a McDonalds Employee acted as a hall monitor and told me that the restrooms are for paying customers only and if I were to order something, or confirm my intent to order, he could then unlock the restroom door for me. This seemed absolutely asinine and I told him never mind and I walked out of the restaurant without placing any order. I went to a local Sheetz, used the restroom and then ordered MTO food with no hall monitor to question whether I was a paying customer before I would be granted permission to use the Sheetz restroom facilities. McDonalds should be ashamed of themselves. What I encountered at the Queen City Blvd location was silly and completely unacceptable customer service. I have dined at countless McDonalds Restaurants over the years and never once in all that time until today have I been denied access to the restroom. I have also dined at the Roy Rogers just up the street on a few occasions and there was no 'hall monitor' in place hassling and trying to intimidate customers wishing to use the restrooms there. Definitely a much more customer friendly experience there in comparison to the Queen City Drive McDonalds and I will definitely be steering clear of this McDonalds location going forward. *Edit... I scrolled through the reviews after I wrote this to see that I am not the only customer to be treated poorly in regard to restroom access at this location.

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