McDonald's

3.6
1169 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1242 National Hwy, Cumberland, MD
21502, United States

Hours

Reviews

3.6
1,169 reviews
5 stars
441
4 stars
271
3 stars
211
2 stars
84
1 star
162

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with several instances of poor customer service and lack of attention to orders.

Food Quality

Many reviews highlighted issues with food preparation, including cold, poorly made, or incorrect orders, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, with complaints about trash and lack of cleanliness.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, missing items, or items not prepared as requested.

Wait Times

Customers frequently mentioned long wait times for food, both in the drive-thru and inside the restaurant.
  • LR
    Larry Rock
    Nov 15, 2025
    4.0
    Ok. I'm not sure how to rate a McDonald's based a drive through experience, I'll do my best. This particular restaurant is nowhere near where I live, was halfway between two points during a recent trip, is usually never open when I'm traveling because I prefer driving at night. On top of that, this was only my 2nd visit to a McDonald's this year because I've all but given up on the franchise. That being said, I arrived about 20 minutes before closing after stopping locally for fuel. McDonald's fries are notorious for quickly becoming cold and limp and that was my expectation, that I would be getting the remnants of other orders from the previous two hours. No. The window opens and I'm greeted by someone who looks like they're ready to go home but the voice doesn't project that tone. "I'm sorry, we put down a fresh batch of fries for you so it will be a few more minutes." I'm almost embarrassed, but I'm thinking, hot crisp fries, I'm starving and would have eaten the wormy fries... Ok. And she notices my loud verbally belligerent 80lbs German Shepherd pup that I'm unsuccessfully trying to hush. "Aw, it's okay he's young..." The order is handed to me with a smile, and I dig into my... hot, crispy, perfectly salted fries. They hit the spot. The root beer, I'm not a snob but I am particular and I don't like to pay for a watered down drink. Hmm, someone has been keeping tabs on the syrup tanks because it was also perfect. All that's left is the chicken tenders that McDonald's has brought back with an odd batter that's not as crispy as the previous recipe. But again, I'm expecting cold, dry, short bit remnants of previous orders. As I'm driving along the highway, reaching into the bag, I'm palpating and measuring the size of each tender. Four full-sized pieces, hot, tender and moist. I have written some scathing reviews of other shops in the past that can't seem to put a good meal together under better circumstances and since returning home I've been looking forward to writing this review so that I could thank the people at this shop for not letting the clock get into your heads, for sending out a perfect order through your window as if customer satisfaction and pride of work are still notions that we care about. For being kind and considerate at a time when you were likely finished or nearly finished cleaning up and closing down early. I wish I could have turned around to thank you personally but I was already miles down the road when the pup and I had finished the meal and you certainly would have been closed by the time I got back. The meal hit the spot and so did your courtesy. Whoever you were, all of you who were still in the shop, thank you. I hope someone from your district reads through the reviews because they need to see this and applaud you for making them look good. Again, Thank You 😉
  • EE
    Eazy E (Eazy)
    Nov 10, 2025
    4.0
    It was gd service and good people and service there
  • KD
    kathy deurr
    Oct 23, 2025
    1.0
    I felt like I wasted my time and money. The food was not good and way to salty. When I told the waitress she didn't seem to care. I won't go back.
  • CT
    christopher turner
    Oct 17, 2025
    1.0
    Discrepancy at drive threw them while going inside to talk to manager a crew member kept shouting at me while the manager was handling my request . Saying “ I was trying to get free food “ all I wanted was my order corrected . Manager would not stop the crew member from meddling in our conversation
  • TS
    Tiffany Stewart
    Oct 13, 2025
    1.0
    We just attempted to go through the drive through at this McDonald's today at 11:35am. The person working the window told my husband: "you need to speak more efficiently", after he ordered two meals. She told him he cut out and she couldn't understand him. I understand if he cut out. She could have been polite and noted, " Sorry, sir, can you repeat your order? You cut out." But to say: "you need to speak more efficiently". Sorry, this is unacceptable in a customer service position. Perhaps she needs to move to a position that does not interact with the public, as she presents as bitter and exasperated. Thanks for being super polite, Wendy's!

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's restaurant?

This McDonald's location is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and closes at 10:00 PM on Friday and Saturday.

What are the delivery hours for this McDonald's?

Delivery is available daily from 5:30 AM to 10:30 PM, except on Friday and Saturday when it is available until 11:30 PM.