McDonald's

3.7
1100 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13300 Ali Ghan Road NE, Cumberland, MD
21502, United States

Hours

Reviews

3.7
1,100 reviews
5 stars
460
4 stars
252
3 stars
158
2 stars
65
1 star
165

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items.

Service Speed

Many reviews highlighted slow service, with long wait times for food, especially during busy hours.

Staff Behavior

Several customers experienced rude or unprofessional behavior from staff, particularly from management.

Food Quality

Mixed feedback on food quality, with some praising freshness while others reported issues like burnt or improperly prepared items.

Cleanliness

Some customers noted that the location was clean, while others mentioned unsanitary conditions.
  • AS
    Amy Stoner
    3 days ago
    5.0
    The service was good. They were very nice and respectful. The service was pretty quick.
  • LJ
    Laura Jacomet
    4 days ago
    2.0
    French fries weren't cooked at this place either.
  • MS
    Michael Stalnaker
    Dec 24, 2025
    3.0
    check your order before you leave. I didnt received all of my order
  • TP
    Tim Phillips
    Dec 20, 2025
    5.0
    Nice, easy to get in and out of. Friendly service that was quickly delivered to the table.
  • LS
    Lisa Smith
    Nov 24, 2025
    1.0
    I admit I may have ordered a regular cheese burger on the app thinking I ordered just ketchup. That was my mistake. I looked at the back of the burger first and there was onions on the back of the burger. I then flipped it over to see mustard on it and ketchup. My boyfriend parked the car and I got out and walked into the store with burger in hand. I had a mask on because I just got over covid and wasn't contagious anymore but better safe for everyone else than sorry. When I walked up I told them I ordered one with just ketchup. The lady *the manager* informed me that I did not order it like that. I apologize and said I must have messed it up on the app. I asked if I could please get one with just ketchup. She gladly took it in the back to what I assumed would be a new one. So I'm waiting and a buy put a bag infront on me and the paper on the bag said cheeseburger only ketchup. I went to the car, looked in the bag at the burger still wrapped in paper and it too had a piece of paper saying cheeseburger only ketchup. I thought great I can finally get home and eat. I made it home, sat one the couch and opened the burger. I opened it from the bottom first and saw onions in the EXACT same spot as the one I just returned. I then flipped it over and clearly saw where they wiped of the mustard and put on a little more ketchup. I was rightly perturbed at this point but I wasn't running the whole way back to the store to get a new one. I called the store and informed them that one of their employees tried to pass it off as a new one thinking I would notice BUT wasn't bright enough to realize they completely forgot to look at the bottom where the onions were. She informed me that she *the manager* was the woman that took my food back the first time and insisted she threw my first burger away. Well at that moment I realized this women was lying to me. Obviously it was the exact same burger because the piece of the onions were exactly at the same spot. I then informed her I know for a fact that was not true. She then proceeded to call me a liar and said she was "not going to be yelled at for something she didn't do" I told her straight up I was calling corporate and would LOVE for them to view the cameras to prove that she indeed did not throw the other one away. We were both pretty upset at this point and I told her goodbye and again that I'm sure she wouldn't hear the end of this. I luckily am not allergic to any of the ingredients but this could be deadly to someone that was. I called customer service and explained the whole thing. Admitting my mistake in the first place. Them giving me the same one back and trying to play it off as a new one. Also making sure to include that the "manager" straight up called me a liar. The lady at customer service was very very nice and listened to every world I said and recorded it. Hopefully this manager gets a lesson in lying, and being absolutely horrible to a customer.

Frequently Asked Questions About McDonald's

What are the McDonald's Cumberland, MD location's hours of operation?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-through service?

Yes, the drive-through is open 24/7, all week long.