Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.9
341 reviews
5 stars
178
4 stars
67
3 stars
36
2 stars
18
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in the drive-thru and for online orders, with some experiencing waits of over 30 minutes.
Food Quality
Mixed reviews on food quality; while some praised the freshness and taste, others complained about cold or poorly prepared items.
Customer Service
Customer service was often described as lacking, with reports of rude staff and poor communication, although some employees were noted for being friendly and helpful.
Cleanliness
The location was generally noted for being clean, but there were occasional complaints about dirty tables and unsanitary conditions.
Order Accuracy
Several customers reported issues with incorrect orders and items missing from their orders.
AA
Anonymous Account
Jan 27, 2026
3.0
I waited 30+ minutes in the drive thru to get my order.
MB
Mary “Michele” Bryant-Westerbuhr
Nov 15, 2025
5.0
They were busy, they still managed to get the food out quickly. They were courteous and very efficient with their service. Prices weren't to bad, and the food was very good.
SP
Steve Pasierb
Nov 15, 2025
1.0
Delicious hot fudge milkshake make by a very nice counter person and the world’s worst nasty double cheeseburger. Seriously— two dried out pucks and a slice of cold unmelted cheese. Almost difficult to do it worse.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Cumberland, MD offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® treats, Chicken Strip Basket, Grillburger®, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill located at 1330 W Industrial Blvd?
They are open every day from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill in Cumberland provide drive-thru service?
Yes, this location has a drive-thru for convenient ordering and pickup.
Is the Dairy Queen Grill & Chill family-friendly and equipped to accommodate children?
Yes, the restaurant offers booster seats, high chairs, outdoor seating, and is welcoming to families and children.
Can customers order food online for pickup at Dairy Queen Grill & Chill in Cumberland?
Yes, customers can order online through their website for convenient pickup.
Does Dairy Queen Grill & Chill have restroom facilities available for customers?
Yes, this location provides restroom facilities for customer use.
What are some nearby places customers can visit before or after dining at Dairy Queen Grill & Chill in Cumberland?
Nearby places include Pizza Hut for pizza lovers, White Oak Lanes for bowling and arcade games, and Big Lots for discount shopping.
Is there convenient banking access near Dairy Queen Grill & Chill?
Yes, customers can find M&T Bank ATM and First United Bank & Trust nearby for their banking needs.
If visiting Dairy Queen Grill & Chill with family, what nearby activities can they enjoy?
Families can enjoy bowling and arcade games at White Oak Lanes, or shopping trips to Family Dollar and Dollar Tree, all located nearby.
How can customers access exclusive deals at Dairy Queen Grill & Chill?
By downloading the Dairy Queen app, customers can access exclusive deals and mobile ordering rewards.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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