Chipotle Mexican Grill

Reviews

• SN

  Shyanne Norris

  3 days ago
  1.0
  My service was absolutely terrible an i will not be back instead of getting asked how i was doing whenever I arrived at their drive thru I got rudely asked what my name was then after that I was told last minute that my food hadn't been made yet bc they were holding on rice so I waited and went back thru the drive thru when i went back thru they sat there an stared at me sitting in the drive thru for about 7 minutes before handing my food that had been sitting in the shelf we also order the watermelon limeade an instead of professional telling us that they did not have limeade in stock i rudely got told "WE HAVE COKE PRODUCTS " then we get home and open our food they completely forgot my red chimi sauce and when I asked for mild salsa I got tomatos !! I have never once in my life ever had service this terrible and it will be my last!!!
• LW

  Libi Williams

  6 days ago
  3.0
  We have had success in getting our desired food on 3/4 visits to this new restaurant in Cumberland. The wait for food was long... at least 20 minutes before I became the front of the line and place my order. On the one unsuccessful visit, we had waited 20 minutes and had moved only a few feet ahead. We gave up as there were still 15 people ahead of us. On this occasion, the garbage can in the dining area was overflowing, with garbage piling up on one of the high chairs. There was food bits on the floor, tables in the dining areas, as well as the food prep area. I took photos, but didn't want to post to FB as this wasn't the case every time. The food was always perfectly prepared to our specifications and tasty. The staff has always been very polite and professional but seemed to be overwhelmed. There didn't seem to be enough staff to serve customers in a timely manner.
• KK

  Krysten Kowalski

  Jan 4, 2026
  1.0
  My order: brown rice, extra steak, lettuce, quac, sour cream, shredded cheese (i know— im weird) What i got: WHITE rice, half a scoop of BEEF JERKY??? BROWN MYSTERY GREEN WATER CHUNKS (lettuce) THREE SHRIVELS OF SHREDDED CHEESE AND NO GUAC OR SOUR CREAM. i wish i could show u this freaking bowl. Do not order online. Or dont order period bc idk how going in coulda changed the brown lettuce and the steak thats so dry a grizzly wouldnt be able to chew through it. I order EXTRA STEAK dawg. It was barely a hand full of mystery meat jerky :( ion like chipotle. Chipotle aint my loife.
• RR

  Reagan

  Jan 3, 2026
  1.0
  I placed a mobile order to be picked up inside the store. As I arrived to the restaurant, it was closed and the drive thru pick up line was wrapped all the way around the building. Why would they not change the app to only drive thru pick up if the store is closed? After debating on waiting for who knows how long in the drive thru lane, I try to cancel my order on the app. I was texting with an online representative and I was told since I paid with a gift card, I cannot get a refund, okay no biggie. I was offered a free queso and chips (not the same price as my $30 mobile order). After I was told about my coupon that would be added to my app, I asked if my order was canceled, the response from the online representative was “we can’t do that”. So I stated I’ll just wait in the drive thru and see what happens. The online representative said “you can try”. TRY? So is my order being made or not?? This Cumberland location is a joke. I drove right across the street to Chick Fil A and got my order in 5 minutes. You would be better off driving to Somerset, Altoona or Morgantown for a Chipotle Bowl.
• SU

  Sondra Upole

  Dec 29, 2025
  1.0
  I am not sure whos idea it was to run this place like this, but it is not working!!! Ordered online, got notification that it was ready. Once we arrived, there were 3 cars in front of us, took less than 15 minutes to get to the window. Until we got to the window and sat there OVER 30 MINUTES before someone finally decided to see what we needed!!! 3 girls, standing around talking, knowing damn well we were looking at them. All the while our order had been ready, sitting on the shelf the whole time! I know it's a new business, but good grief, management needs to step up and do better with the way it's ran and the employee training! My daughter has went and sat for almost 2 hours in the drive thru line! Absolutely unexceptable!!

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