Chipotle Mexican Grill

Reviews

• KM

  Ken MacDonald

  Feb 24, 2026
  2.0
  With six people in front of me, it took almost 23 minutes to get to the register. With two people in front of me, they decided to shut down the line for over 5 minutes because they were out of chicken. No attempt to serve anyone wanting anything other than chicken. Just no service. At checkout I ordered chips. They had no chips, but didn't know that and rang me up. The cashier had no idea how to refund the chips. He asked the manager, who essentially just shrugged. So he spent the next 5 minutes struggling how to figure out how to do a refund. Food's good, but it's no worth this hassle. Unless the place is absolutely empty, I probably won't go back.
• TS

  Tamika Scruggs

  Feb 16, 2026
  1.0
  This by far is the worse Chipotle that I’ve ever been to. They have been open for a few months and I keep going back hoping the service gets better. I’ve been at least 8 times and tonight was the worse. I stayed in line for over 30 minutes only for most of the food to be out at 7:00 pm. No where near closing time. No white rice, no steak, and not much of anything else. The whole time I was there the only thing that was refilled was the fajita onions and peppers and chicken was put on the grill. They had one young lady working the front counter fixing the food and running the register. She was trying her hardest but clearly frustrated, but management should be ashamed and of themselves. The service is only good if you go early before 2:00 pm. There was a long line of people in line to place orders and to pick up online orders. One man asked how much longer it would be because he had been there for 45 minutes. The young lady was beyond rude and disrespectful to him. They did not bother to announce that they were out of most foods. At a minimum they could have put a sign on the door instead of letting people wait in line for scraps.
• CC

  Conor Colgan

  Feb 16, 2026
  1.0
  Avoid. I ignored the reviews because it was a new location and figured maybe they’ve got it together after 2 months. Placed an order for pickup, arrived at pickup time and waited for 35 minutes before leaving. No estimated or helpful information, just “they’ll get to it when they can”. Staff and management seemed incredibly overwhelmed. Appeared that everyone who placed a mobile order was in the same boat. One crew member let out an audible tormented yell. Wild in there.
• SP

  Sam Powers

  Feb 15, 2026
  1.0
  Ah, Chipotle—my dependable sanctuary of swift yet seemingly fresh sustenance. And yet, upon entering your Cumberland, Maryland establishment, I found myself not in a haven of culinary efficiency, but rather ensnared in what can only be described as a culinary purgatory… a veritable descent into the Upside Down. Where once there should have been vibrancy and freshness, I instead encountered a tableau of disarray and neglect. The kitchen—oh, the kitchen—boasted towers of unwashed dishes so perilously high I half-expected mountaineering equipment to be required for their conquest. The line, barren and depleted, had been stripped of even the most rudimentary staples. Fajita vegetables? A distant memory, spoken of only in hushed tones, with no intention of resurrection—despite the hour being a modest prelude to nightfall, just before 8 p.m. The staff, though few in number, moved with a haunting lethargy, as if burdened by an unseen malaise. One soul toiled in the kitchen, another languished along the line, a third presided over the register, and a fourth was left to battle the drive-thru alone—an ensemble cast in a tragedy clearly abandoned by its director. And then, the gentleman at the register… rooted with the unwavering stillness of an ancient oak, unmoved as chaos unfurled around him. One might imagine, in such dire circumstances, a flicker of initiative—a cloth to cleanse the sullied surfaces, a moment’s acknowledgment of the debris quite literally underfoot. Alas, no such intervention came. He remained steadfast, as though paralyzed by the very calamity demanding his response. While I can extend a measure of grace toward the evident understaffing, what I cannot abide is the surrender—the quiet acquiescence to disorder, the absence of urgency, the complete forfeiture of standards. There was no rallying cry, no attempt to salvage the experience, only a haunting acceptance of the ship’s slow and certain descent. One departs not merely disappointed, but disillusioned… and perhaps faintly concerned for the fate of any unsuspecting health inspector who may one day cross that threshold.
• AA

  A A

  Feb 14, 2026
  1.0
  I’ve tried to give this location multiple chances over the past few months, but the issues seem to be ongoing and rooted in management. From the very beginning, this store has struggled with organization and leadership. The line is routinely understaffed, with one employee expected to prepare the entire food line while other staff stand at the register talking. This creates long wait times and unnecessary frustration. Chipotle’s service model is designed to function with multiple team members working the line together, and that structure is consistently lacking here. Customer service is also a concern. Staff often appear disengaged, and the overall atmosphere feels unprofessional. On several visits, key ingredients have been unavailable, and when items are in stock, they are frequently dried out or not fresh. On a recent visit, what appeared to be a manager was standing on a ladder changing overhead signage while the floor was visibly disorganized and the line was not being properly staffed. That moment unfortunately reflected the broader issue: leadership does not seem focused on supporting the team or improving the customer experience. Given the volume of similar feedback already posted, it’s disappointing that meaningful changes have not been made. This location has potential, but without stronger leadership and accountability, the experience is unlikely to improve.

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