Jimmy John's

Reviews

• MB

  Mary Ann Baker

  Mar 17, 2026
  5.0
  I was just at the shop in Crofton and had the best service by Christina! She could not have been friendlier or provided a better experience. Our sandwiches were delicious and Christina made buying a sandwich a very enjoyable time. Thank you Christina!
• HL

  Hannah L

  Feb 25, 2026
  2.0
  I’m writing this review because I’m genuinely concerned about how this location is being managed when it comes to accepting orders. I had an 11:30 a.m. pickup scheduled for a boxed lunch catering order that absolutely needed to be on time. I arrived at 11:37 a.m. (slightly late on my end), and my order hadn’t even been started. At the same time, the team was juggling DoorDash, drive-thru, walk-in, and catering orders all at once. It was clearly far too much for the number of staff scheduled. I’ve spent decades in hospitality, and I could see the panic on their faces. This is not a reflection on the employees — they were kind, respectful, and doing the best they could under intense pressure. This feels like a corporate issue of prioritizing quantity over quality and noticeably overextending the team. It reached a point where I asked them to hand me the cookie and chip boxes, grabbed a pen, and completed part of my own order just to help move things along. I left at 12:10 p.m. only because I stepped in to assist. Had I waited for them to complete it on their own, I truly believe I wouldn’t have left until closer to 12:30 p.m. You open at 10:00 a.m. How does a location end up an hour behind just one hour and a half into the day? I love Jimmy John’s, which is why this is so disappointing to see. The team at this location is working hard and deserves better operational support. Something needs to change — not just for customers, but for the employees who are clearly being set up to struggle.
• JB

  James B

  Dec 14, 2025
  2.0
  I went in to get two sandwiches. It took almost 25 minutes to get my order after placing it. The cashier was nice enough, but immediately after taking my order he went into the back and didn’t come out for 20 minutes and once he came out, he quickly made my order. The food tastes good, but took way too long to come out. I’m giving two stars because the place was very clean and the cashier was nice.
• JF

  Joe F

  Nov 11, 2025
  2.0
  An HOUR to get an order, no longer scary fast, it's scary slow. Quality of product has also gone down. At least the prices are up?
• MW

  Michael Weaver

  Nov 6, 2025
  5.0
  The sandwichs were excellent. Service was great.